Med MartReviews of medmartonline.com

4.310,501 reviews
Physical Aids
10780 Reading Road, Cincinnati, Ohio

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Med Mart

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About Med Mart

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: medmartonline.com
Website: medmartonline.com
Category: Physical Aids
Location: Cincinnati, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Med Mart reviews

10,501 approved reviews, newest moderated first

Jane F.
Nov 4, 2025
Great Experience
Website was very easily navigated. Found item needed and placed in cart. Did not order right away due to financial funds being moved around. In the meantime, an email was sent giving a better discount code which was incredibly helpful.
Response from Med MartNov 8, 2025
Hi Jane, Thank you for your kind words! We’re glad our website was easy to navigate and that the discount email was helpful for you to make a purchase. We appreciate your business and look forward to serving you again in the future! Thanks, Team Med Mart
DEBRA G.
Nov 4, 2025
Great and prompt service
Great and prompt service. Ordered my scooter on Monday and received it on Friday.
Response from Med MartNov 8, 2025
Hi Debra, Thank you so much for taking the time to leave a review! We are happy to hear that your scooter arrived in a timely manner and we hope it's providing you with extra accessibility! Thanks, Team Med Mart
Dylan B.
Nov 3, 2025
Slow Delivery, Hiccups, but Overall Satisfied
Delivery was slow on the bed (3 weeks out...even when it said it would ship within a few days), but the quality of the bed is very good. There are no instructions on the bed or head and footboards. Don't pay the extra money for the underbed light if you don't add the footboard control. We didn't know you had to have the footboard control to be able to use the underbed light. The mattress does not seem to be of as good quality as the same bed (brand, etc.) that our grandmother used in the rehab she was in after surgery. We actually even paid for the upgraded mattress, so we're a little let down on that. Overall, we are still satisfied with the bed, even though we are going to try to find her a new/better mattress.
Response from Med MartNov 8, 2025
Hi Dylan, Thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the overall quality of the bed, but we’re sorry for the delays in delivery and the confusion regarding the under-bed light and footboard control. We also understand your disappointment with the mattress. Your comments are valuable and will help us improve our product information and customer guidance. We appreciate your business and hope your loved one enjoys the comfort the bed provides. Thanks, Team Med Mart
Juan O.
Nov 2, 2025
The bed came with motor broken and the…
The bed came with motor broken and the has not yet been used
Response from Med MartNov 8, 2025
Hi Juan, We're sorry to hear that your bed arrived with a broken motor. This is not the quality of products that we want our customers to have. Please give us a call and a member of our service team will work with you to make things right. Thanks, Team Med Mart
Margaret H.
Nov 2, 2025
Service was fine
Service was fine, I am concerned where I can go for service?
Response from Med MartNov 3, 2025
Hi Margaret, You can take your purchase into any of our Med Mart stores for service, or if you give us a call we can have a representative come to you. Thanks, Team Med Mart
Grace
Nov 1, 2025
Overall a fair company
Overall a fair company. But beware that you order knowing return are going to cost you a hefty amount. We turned out keeping the product shipped because refund was less than half what we paid after restock and shipping. Free returns is more competitive. We need a scooter but will not be using this company .
Response from Med MartNov 3, 2025
Hi Grace, We appreciate you taking the time to share your feedback. We’re sorry to hear about your experience with the return process. Our goal is always to be transparent about policies and help customers find the best solution for their needs. Your input is valuable, and we’ll share it with our team as we continue to improve. Thanks, Team Med Mart
John H.
Oct 30, 2025
Very helpful and courteous
Very helpful and courteous, informative
Response from Med MartOct 30, 2025
Hi John, Thanks for the 5-stars! We are so glad that you experienced such great service with getting your questions answered. We appreciate your business. Thanks, Team Med Mart
Stanley W.
Oct 29, 2025
Consider having the bed assembled
Be aware of the weight of the bed. It took 2 strong individuals to assemble the bed. Consider the in home delivery and assembly. Some instructions were a little confusing but overall I had a successful project.
Response from Med MartOct 30, 2025
Hi Stanley, Thank you for your feedback! We’re glad to hear your bed assembly was ultimately successful. We appreciate the tip about the weight and the importance of in-home delivery and assembly, it’s helpful for others to know. Thanks, Team Med Mart

Med MartReviews of medmartonline.com

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Med Mart reviews

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Slow Delivery, Hiccups, but Overall Satisfied

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Overall a fair company

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About Med Mart

About these reviews

More in Physical Aids

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Med Mart reviews

Great Experience

Great and prompt service

Slow Delivery, Hiccups, but Overall Satisfied

The bed came with motor broken and the…

Service was fine

Overall a fair company

Very helpful and courteous

Consider having the bed assembled