JG T.
Quick turn around ..
Quick turn around ... decent engraving. I understand that what you choose to have engraved is not going to show up identical to the images online. Medisave needs more actual examples of finished work. I would have chose something else had I known what it would look like. More attention to detail is required of the engravers - one of the stars on my scope is missing a point. It looks like it’s worn off. Looks sloppy. More attention to detail and a higher level of care is needed in shipping and handling also. I shipped my stethoscope to medisave in a box with protective materials. When I shook the box - couldn’t hear anything rattle inside the box. My stethoscope was returned to me in a cheap bubble envelope mailer! Instruments worth hundreds of dollars should not be mailed in a cheap bubble envelope that can easily be torn or punctured. Who really trusts postal services that much? No one should ... it kinda says y’all at Medisave don’t care ... an envelope is cheaper to mail but it is not in the best interest of our stethoscopes ... especially in my case - you could have reused the packaging you received it in. Imagine Littmann packaged their stethoscopes for sale in envelopes ... disaster! We would all stop buying Littmann. Edit/Response: “sufficient” means bare minimum to me. It says the bar is 2 ft high and will aim for 2 feet. When I interact with patients my goal is always to exceed expectation.
Response from Medisave US LLPJun 3, 2020
Thank you for your review - all fair points. We do need to better promote our engraving services. More examples would be helpful. The lasers we use for engraving are very precise and do require regular calibration. That could account for the engraving having a slightly different tone at one end or the other. With regard to the packaging; we do use bubble mailers and, for the most part, they provide sufficient protection. There are always exceptions - with boxes too. You are right, however - if you sent your stethoscope to us in a box it should have been returned with the same (or better) packaging. We would hate for something to happen to a family heirloom entrusted to us for personalization. We appreciate the feedback.