Medical GuardianReviews of medicalguardian.com

My mom and I appreciate the peace of mind we have with this device. I live 2000 miles away and feel more at ease knowing that mom can call for help with just the press of a button. When mom accidentally drops her device, within a minute or less she receives a call to ask if she is okay. Thank goodness!

Product works well but the company is unscrupulous in their billing. If you cancel be sure to cancel the autopay because the cancelation process is shady at best. They do not tell you that you have to sign a Cease and Desist letter to cancel and the email containing it went to spam. Despite several phone calls to cancel they continued to take payments without telling g me about the letter I was supposed to sign. Now that I found and signed the letter I was told that it take 30 days evaluate it and it would be uikely I would get a refund. Their Customer Svc told me they had a record of all my phone calls cancelling but without the Cease and Desist letter they would not stop billing me.

What is the reason for this product? Is it to connect with emergency services? Yes? Then this isn't your product if it doesn't connect when you need it. The promise that it works all the time is not met. It's hit and miss. Customer service is genuinely good, but it's very difficult to cancel or change the billing method. They don't want you to cancel.

customer service responded and secured a working device promptly to me after my device failing. I dropped my device from my belt and it didn't work. I had put the belt device on my unit as the lanyard was NOT ADJUSTABLE. I liked the previous system more than this one; but realize things change. Thankfully i have the replacement coverage.

We are very happy with Medical Guardian. Mom has the watch and has good reception, even in an area where it isn't the best otherwise. Customer service is immediate and helpful, and I am happy they are keeping an eye on Mom, even when they got an alert and nothing was actually wrong. I recommend Medical Guardian to everyone.

After falling in bathroom, medical device detected the fall and contacted Medical Gurdian. They called an ambulance and everything turned out ok.

Luckily have not have had to use emergency button. But when “testing” very quick response. Only wish battery would last longer. When had a question, was answered right away and person very pleasant.

Anytime we call the customer service we receive is excellent. They respond quickly when an alert is received. I highly recommend this service.