McGee & Co.McGee & Co. was created in a spare bedroom with lots of big ideas and no room for fabric samples. After many late nights of brainstorming and collaboration, husband and wife team, Syd and Shea McGee decided to take what was a small business for a stay-at-home mom and turn it into something much more.
McGee & Co. (mcgeeandco.com) has 557 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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C Anne H.
We ordered two lamps and needed to exchange one for a smaller size. The shipping fee was $350! Not worth sending back so now I have to resell the lamp. You should really consider free shipping, especially when I spent +$1800.
Response from McGee & Co.Sep 19, 2022
Hi Anne! Thank you so much for this feedback! We can certainly see how that shipping rate was alarming. We will relay this to the appropriate teams to make changes as needed!
Karen
I bought a cutting board that was on sale, and of course it was not returnable because of that, but it had a big long deep scratch on one side of it. I bought it as a gift so I was really disappointed. I wrote to McGee & Co but because I bought it on sale, I was told it couldn't be returned, replaced, nor exchanged. So I purchased a different board from Etsy (which was handmade and gorgeous) for the gift I wanted to send. The scratch was just too obvious and I didn't feel good giving it as a gift. I still have this board for myself, but it's far too big to stand on my counter and is just taking up room in my cupboard. I'll steer clear of ordering non-returnable items from McGee & Co in the future. I just figured if it arrived damaged, that McGee would handle it, but that wasn't the case. UPDATE: McGee & Co reached out to me and now has refunded the damaged item. My faith in them is restored; I like the company and love their products, so am really happy they resolved my problem.
Response from McGee & Co.Sep 19, 2022
Hi, Karen! Thank you so much for reaching out to us and providing us with this feedback! We are so sorry this is the experience you've had with us thus far. We want to ensure you are receiving a product that you not only love, but that is also in perfect condition! Someone from our team will be in touch with you again today. Thank you
Marissa C.
3 high ticket items arrived damaged and still working through the issues. Being asked for more pictures when everything has been provided. I’m being charged storage each day for these damaged items and want to rectify asap
Response from McGee & Co.Sep 21, 2022
Hi Marissa! We appreciate your feedback! We are so sorry to hear you received multiple damaged items. We definitely understand how frustrating that is! Our team has just reached out to you with an update and we will urgently work on your claims so we can get this resolved as quickly as possible for you!
Cait
Good customer service
Response from McGee & Co.Sep 16, 2022
Thank you, Cait!
Kathleen W.
I needed an anniversary gift that was leather. McGee & Co thankfully had the perfect item!!! The leather picture frame is of excellent quality & fit my budget!!! Thank you McGee & Co.!!!!!
Response from McGee & Co.Sep 19, 2022
Hi Kathleen! Thank you so much for the review. Happy Anniversary - so happy the frame met your expectations!
Molly M.
Can’t reach customer service by phone, online chat, email - no phine number for live person and no replies online!
Response from McGee & Co.Sep 19, 2022
Hi Molly! We apologize you've had a difficult time getting a hold of our Customer Experience Team. We strive to get back to our customers within 24 business hours and apologize if our response to you was missed the same day you reached out! We can be reached at [email protected], by phone at 801-505-9984, or via chat on our site. Unfortunately, it doesn't look like there is any communication from your email address, but I am going to reach out via email now, so please be on the lookout for that!
Alex
It took 6 months to receive a picture frame
Response from McGee & Co.Sep 19, 2022
Hi Alex! We are so sorry to hear of the negative experience you have had with us! We implemented warehouse changes at the end of the year in order to provide a better and more seamless experience for our customers. However, we deeply apologize for the inconvenience these changes have caused in the interim. We are glad the frame arrived! Please reach out to us at [email protected], by phone at 801-505-9984, or via chat on our site if there are any additional questions/issues we can help you with.
Anna E.
I absolutely loved the wallpaper BUT they sent me two different lot/production codes which meant the colors were very off between the two rolls. You can tell where the seams meet up. Disappointed that they would do that!
Response from McGee & Co.Sep 19, 2022
Hi, Anna! Thank you so much for reaching out to us and providing us with this feedback! We are so sorry this is the experience you've had with us thus far. We want to ensure you are receiving a product that you not only love, but that is also in perfect condition! Please reach out to our customer support team at [email protected] and we would be happy to help get this resolved. Thanks!
