McGee & Co.Reviews of mcgeeandco.com

My client loved the Alessia counter stool and I ordered 3 on her behalf in March 2021. They arrived late summer and one was damaged so we returned it. We waited until March 2022 (1 yr later) to receive the replacement however it was a different color than the other 2 stools. McGee and Co would not replace the stool and only provided a refund for that stool after I demanded it. Now my client has 3 stools that don't match and she is disappointed every time she sees them. I don't recommend McGee and Co. The customer service is terrible.

the first shipment I received of 2 vases came shattered. no real apology , just an explanation that to send them again it will take forever. no discount, nothing. it's been months. Still no vases. horrible customer service I never had this experience before.

I still have not received my order from last sale. Every time I emailed you check on the status I’m given a date and it still had not shipped out. Order # 401484. Chelsey Huff

I ordered the cutest stone bowl salt holder, great quality and fast shipping!

McGee & Co consistently has very, very slow shipping. I understand about supply chains and worker shortages. Not said, no other online purchases I make are as slow to arrive at McGee & Co. Items I just purchased over two weeks ago still have not shipped. But McGee charges your card at time of purchase. If they are this slow the least they could do is charge at time of shipment!!!

In furnishing our new home, I made multiple large purchases from McGee and company. I find their return policy and customer service greatly lacking. I ordered a cabinet at the beginning of December which they charged me for immediately. When it arrived in February, it was damaged and I refused the delivery. I did not receive a credit to my account until mid June - So basically they held my payment for 7 months. I have ordered from other retailers such as CB and RH and they address returns and refunds immediately. Also, if you return an item from McGee you will most likely be charged a restocking fee.

Item arrived damaged and defective. McGee needs to hold suppliers accountable for quality standards, this defect should have been obvious when the item was packaged at factory in India. Cumbersome process to get replacement, I sent photos with my initial outreach to customer service, and they proceeded to ask me to resubmit photos and take additional photos. I’ll think twice before shipping from McGee again.

Seems like everytime I order something it’s broken or I get sent the wrong item. It’s frustrating because I always have to send it back and it’s just a hassle. I haven’t been refunded for my last item that was sent wrong. You want me to fill out a Return form and drag my 5 kids to the ups store. And the item I order is out of stock and doesn’t match the set I bought. Then I get emails for weeks and months saying my couch will be delivered when I’ve had it for months. Seems like you need to figure out your behind the scenes stuff a little more. I re designed my parents house and used all of mcgee and co and the couch fabric was a performance fabric. It is piling and looks terrible. They live alone w no animals. We wrote you and no response. Just seems sad to pay 13k for a couch and hate it 6 months later.