McGee & Co.Reviews of mcgeeandco.com

I made a mistake in ordering bar stools rather than counter stools (100% my fault). I expected that it would be a nightmare to fix, but I was so happily surprised to be wrong. The customer service rep (Rylie!) was extremely helpful from the start. My issue needed higher approval and she gave me a clear timeline of when I could expect to see that approval. She followed up in the same day with the next steps (much earlier than I expected). The issue was fully corrected by the next day. She was clear, quick, kind when she didn’t have to be, and she went above and beyond just correcting the issue. It was my best experience with a company’s customer service ever. I love the quality and style of all the items we already have from McGee & Co., and after this, I will definitely be a customer for life.

I ordered some small decorative items (NOT on back order) on September 5,2022. I still have not received my order. Every time I call customer service, I wait for 30 minutes and no one answers. I have also been charged already for my order and supposedly it’s still processing. It’s ridiculous that I’m still getting emails wanting me to buy Christmas gifts. They would not arrive on time! I will definitely buy items from other vendors.

Sadly my experience had been poor with this brand. I purchased my first piece, a leather ottoman. The shipping communications were poor from the start. We received the ottoman and within a few days, the leather was appearing cracked and dry and whatever filling they used, it’s already deflated in many areas. I’ve owned leather furniture and this is not normal, this soon. I realize leather wears over time but not in a few days. It looks terrible. Even guests have commented. I requested a return and was told that they normally don’t accept returns but she is willing to honor it this one time but that I’m responsible for a 15% restocking fee plus have to figure out and pay for return shipping. This piece is huge. I don’t even know where to start to package and ship it. Also I don’t think it’s fair to have to pay for shipping on a piece that is terrible quality. McGee should be more thoughtful when a customer is dissatisfied. I will Not be recommending this brand to anyone. Now I’m stuck trying to figure out how to get rid of this piece that I paid $1700 for and the quality is worthless.

I get tons of compliments on this beautiful vase. It’s the centerpiece on my kitchen island. Love it.

I debated writing this review but I’ve had terrible experiences with my last three purchases. All three were never delivered around the date that was given when I purchased them. I’m still waiting on my last order (frames and soap) and it has been a month.

It’s much bigger than I thought it would be. It’s nice but it’s BIG!

Terribly slow claims department. They sent me WRONG color chairs. Now approaching 2 weeks just for them to even process the claim to replace them. No news on when the replacement chairs are being shipped. While the customer service agent was empathetic and quick to respond, this delay is processing a claim is unacceptable. UPDATE 1: After this review went up, I was notified of the processing of the replacement order for the new products. UPDATE 2: 14 days later, the replacement order still has not been shipped.

The delivery service is unorganized and doesn’t come on day scheduled for. I had to schedule delivery a couple times.