McGee & Co.Reviews of mcgeeandco.com

Wow! I wished I would have read these reviews before I ordered! The website was so beautifully laid out? Shea is so smart in her design? Appears to love what she does, why would I have questioned ordering? I feel deceived and mislead. Like all the above, I join them in their regrets. Please don’t be fooled into ordering from this company. Shea, you should probably stick to design. This has been a painful experience! Customer service just repeat the same “auto reply” when I inquire about my order. One word! 🛑 STOP perpetuating! I do not recommend this company. Please refund me my money ASAP.

Same results as the others who have posted. We ordered a queen bed, it showed up early… except it was a king bed! We’ve been waiting on a “remedy” for over a mont and the only response we can get is “I’m checking into this”. No one responds to emails and forget having them answer a phone. I got someone to respond on Instagram but they just gave me the phone number that no one answers… sooooo, what now🤷‍♀️ *UPDATE* - we did receive an update....it will now be an additional 18 weeks for the correct bed to arrive.

I never write reviews. I should have researched this company before placing an order. I ordered a pillow on Dec 7, 2022. As of today, Jan 18, 2023; my FedEx tracker says that it is supposed to arrive tomorrow yet it is still showing in Utah as the original location. A shipping label was created but they still haven’t shipped the item weeks later? Yikes. I don’t even want it anymore as I changed my colors waiting to build around this stupid pillow. Now I have to return and pay a charge and restocking fee??? Maybe the company website should have a check box/disclaimer on the website that says “If you are placing an order, note that your order may be delayed weeks or months. Our customer service may not return messages or calls. Buy at your own risk”. I think it’s time to outsource customer service if it can’t be managed in house.

I NEVER write reviews. However, I felt I'd be doing a disservice to other furniture buyers if I said nothing. We have purchased numerous items for our home from McGee and never used to have issues. Now, it's a completely new experience. As everyone else has said, your item will NEVER ship out on time, there is ZERO communication, and you're left wondering if you'll ever actually see your item or if you've been robbed. At this point, being robbed would be an improvement. When you do reach out to them, they'll yank you around and say your item is "close" to shipping out....but of course it never does. We ordered a living room ottoman in May 2022 and still do not have it. Do yourself a favor and shop anywhere else. Like...anywhere. Craigslist, eBay, a dumpster in the alleyway of a 7-11, etc. would all be better options.

Yikes - their shipping process, or lack of it, is an absolute disaster. I ordered 2 baskets over a month ago and I have received no shipping or update notifications. I was told they were switching their shipping/logistics platform (over Christmas - which is alarming! Why would you do that during the busiest time of the year?). I have contacted them multiple times and got "your order will ship out soon" emails. Every time my order is pushed out of the promised timeframe. I still do not have a shipped order. Save yourself a headache and do not buy on their website.

Ordered from here once, it went great. Placed second order on decor items, kept getting emails it was "shipping" soon, emailed customer service who were response but kept saying "your order will ship this week"...this went on for over 6 MONTHS..finally got frustrated and said ok what is going on here...they finally said there were shipping delays then later said oh the order was "lost" and refunded. Placed order again and again waited 2 months to then suddenly be emailed to say oh these items are now refunded because they are out of stock...despite being well in stock when ordered months prior. I want to love this company but they are making it very challenging. at least please stop saying your item will ship soon when that is not actually the case.

I never write reviews. I ordered 5 counter stools and received 3. It has been 5 weeks and I have had no updates on the pending stools. I have emailed and left messages with no answers. I had also ordered a dresser and the leg was broken when delivered, so they took it back. They did send a new one. I don’t want to dispute the payment on the stools because I need them to match the other 3. This is very frustrating.

Awful experience with this company. I placed an order once that was great. I then thought about ordering matching items, added everything to my shopping cart… I saw $49 for shipping and thought “no way” and decided not to order. 5 weeks or so go bug and the items that I never ordered arrive a week or so apart. I check my email, no confirmation. I check our credit card and I was charged. I left a voicemail, no one called me back. I email back and forth with a rep.. takes days bc of constant lapses in communication on their end. I explain, we search for the order- there’s no packing slip and no email confirmation. They then tell me that the order was placed without phone number or email address. Ummm how?! I’ve never heard of this. So I ask them to help resolve and for a return label. They tell me I need to pay to ship it back. So $49 in shipping for items I didn’t place to come to me and likely $75+ to return.. for a $331 order. They are the worst. I asked for someone to call me and the rep never responded. Update: over a month later, awful reviews, and disputing through American Express the company was suddenly “happy to help” send a return label. I’m still out the $49 shipping for the order I didn’t place and the ridiculous amount of time and nerdy spent on this. The customer service representative was also short and didn’t even say goodbye before hanging up. Never ordering from this company again. Do better.