McGee & Co.Reviews of mcgeeandco.com

No one confirmed when the item was to be delivered. No one confirmed once it was delivered. The delivery company left a wooden box in the driveway and left.

I like the products. However, shipping and handling is way too expensive and they also charge for return shipping. For this reason, I will no longer be shopping from here.

Items never shipped despite multiple emails that they had. Had to contact customer service multiple times across all of their channels to get a response. Was eventually refunded but took forever and very disappointed at the excuses this company made as to why my order hadn’t shipped several weeks after placing.

As you read through each of the replies to the reviews over the past two years you get the impression that McGee and Co have been sincere about improving their shipping process and customer service interactions however, all of the comments about poor customer service and shipping are still accurate. Nothing has changed. I wish I would have read through the reviews before we ordered a piece of furniture because everything that is described in these reviews happened to us. To be fair, I will complement Gabby, manager in customer service for finally resolving the issues and refunding our shipping charges for the extreme delay. She finally made arrangements for our item to be delivered locally from their warehouse after learning that our order was lost. McGee and Co is located in Salt Lake City so you would think they could figure out how to deliver an order locally to a customer in their own city but they can’t even do that. We would never order anything again from McGee and Co. Their shipping tracking system is worthless as it provides no real-time tracking information. They really need to overhaul their entire shipping process and consider changing their third party shipper and train their customer service agents on how to follow up with their customers in a timely manner.

Do not buy anything here. They false advertise the color of their tables and would not allow for a free shipping return. I waited 5 months for a damaged table.

I placed an order on 3/24/2023, it's now 4/16/2023 and my "in-stock" purchase still hasn't shipped despite repeatedly reaching out to customer service for updates/help. I was assured last week by customer service that the item I bought and paid for is in stock and would ship by the end of last week however, it still hasn't. The McGee and Co website says to allow 7-10 business days for larger items to ship - I'm currently at 16 business days for one dining bench and there's no end or help in sight. (The ordered was placed over 3 going on 4 weeks ago.) I will not order from McGee and Co again and would suggest you avoid it as well - it's not worth the headache. *UPDATE: 4/17/23* I cannot replay to McGee and CO’s response below (replied 20 minutes ago) However, for future potential shoppers; McGee and Co absolutely have not been in touch with me today/even replied to my last email asking for an update which was sent the same day as my original post here. McGee and Co has not provided an update with an expected shipping date for my, again, in stock item ordered on 3/24/23. My order is still listed as “unfulfilled” and I have not heard from them at all.

Please invest in your customer service. You shouldn’t call a number and get a “the mailbox is full” message every time you call. It’s been this way for years. Email is no better. We love the furniture but this might be the worst customer service of any company we have ever dealt with. It’s 2023, invest in a chat function or hire more remote CS agents to answer calls.

Beautiful indoor/outdoor rug but outrageously overpriced for what it is. The website has beautiful items but the quality is not commensurate with the prices. Stay away or wait for a really, really good sale.