46667 The Mayo Clinic is a nonprofit academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research.
Mayo Clinic (mayoclinic.org) has 156 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
mayoclinic.org
Website
mayoclinic.org
Category
Hospital & Emergency
Location
Rochester, Minnesota
Listed on Five Star Index
2026
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Most recent review: October 2026.
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I am a woman not yet 50 I went to Mayo clinic because I had a prolapse I had surgery on it and after I had surgery on it about 5 months later it happened again the doctor had said the first time that I may need it done a second time if it didn't work the first time he would use mesh so I was a little prepared that it may not work the first time after it not working the first time the doctor said all I needed was physical therapy to strengthen my muscles when it's way worse the second time he left me incontinent wearing diapers and humiliated. Long story short I ended up going to a different hospital
MV
Michael Van G.
Overpaying for inconclusive tests.
If I could leave 0 stars i would. This place is all about profit and that's it. I went in for an exam for a condition I have. The doctors kept pushing me to take a test to see if my condition is hereditary. I kept saying no and they kept asking. I went in a year later for a follow up. Again they kept pushing and pushing. Finally I caved and said yes. They didn't tell me the cost of the test or that it wasn't covered by insurance. The test came back inconclusive and now I'm out $1,200 for something I didn't want in the first place. This hospital boast about making billions in profit a year and can pay for a multi billion $ facility upgrade. Its pretty easy to see how. They will take what ever $ they can from their patients whether its beneficial for them or not so this nonprofit hospital can keep making billions.
MA
Mike A.
The ST Marys Childrens Hospital is a Authoritarian nightmare
The ST Marys Childrens Hospital is a very competant hospital, however... My grandchild was diagnosed with Cancer and my son asked if there were any alternatives to the chemo they wanted to start immediately. They came back with the aggressive response of "You will start the chemo within 7 days or Child Protective Services will be on your doorstep". They have been very nasty to deal with and told us not to bother with a second opinion. They are a good hospital but there are many more ranked higher. Stay clear of this institution.
NA
Nancy
The best service from any hospital
The best service from any hospital. They are amazing.
FR
Fran
Lack of Medical Information To Patient
I had major headache problems. Mayo doc ordered a ct of my head. Results showed a brain tumor (meningioma) ok no real problem. MRI done W contrast was recommended. Per the doc no problem. My problem is that when I had A previous CT of my head in 2022 it showed the same meningioma and at that time no one reported this to me. All of this is downplayed as no big deal by them at Mayo . It is a big deal to me and I should have been informed.
LK
lolamae K.
The Mayo Clinic system is so overrated
The Mayo Clinic system is so overrated. They treat their employees very poorly. Once your hired, they treat you like you owe them. Dont bother. They are short staffed for a reaason
AB
Amy B.
Great healthcare but more $$ based than patient based.
I've been treated at Mayo (Rochester) in the past and had amazing care from extremely knowledgeable doctors. I'd spent 1.5 years going to specialists in my own state. The neurologist I saw at Mayo made a diagnosis in 1 hour my own neurologist had never even heard of. I suffered a long time under the care of a local neurologist that couldn't have diagnosed me at all. Their neurology department is fantastic and I can't speak highly enough of them.
Several years later I got a bad head injury, and once again I've been to multiple specialists with no resolution. I contacted Mayo because they were remarkable the first time I went. They basically wanted to talk money before even discussing my healthcare. I understand that they have to pay their bills too and that finances are a concern for any business, but asking for thousands down is just not something that a lot of people can do. They also gave my mom an experimental shot and didn't tell her that it was experimental and not covered by insurance. She got a bill for several thousand dollars for a SHOT 💉💉 That's insane. There's no way any shot costs that much to make. They weren't shooting diamonds into her.
DS
dsheuman
International cases at Mayo Clinic
I opened up a case with the Mayo Clinic Rochester in early December 2025 for my 15 year old daughter to get
A second opinion of her wrist, due to a fall. We come from Canada and this would be done through the International Office. We have no US-based insurance. We would have to pay for everything out of pocket.
We began the process and were instructed to send the reports and images we had. The first email says, "Please send us any medical records or other relevant information." No mention of cost.
The second email says nothing about a cost either. The third email says, "A physician from one of our specialties will review your medical records to determine if Mayo Clinic can provide additional benefit. There is no cost for this record review." In that same email, there is a statement that says, "You may incur charges if radiology and/or pathology slides need to be reviewed by a radiologist and/or pathologist." But, there's no sense of what it could possibly cost.
We did send images and we sent the radiologist's reports with each one. So, to determine IF the Mayo Clinic could even consider taking my daughter as a case, shouldn't really have required another radiologist to interpret the images.
So, we got an invitation for an appointment. All I had to do was give $10,000 US as a "pre-service deposit" to be able to
schedule in-person appointments. No indication is made as to what anything could cost. No estimate of the cost of a doctor visit, an x-ray, a blood test, etc. Essentially, we will charge you what we want and you agree to it all.
Well, this is a lot of money and we decided to look elsewhere, primarily because there was no minimum or maximum cost provided. I can't agree to something if I don't have a clue as to what it could possibly cost. After all, I was only looking for an opinion.
Today (Jan 14th) I received a bill for $1099 USD for reading the CT and MRI I sent ($1537 CAN). Being Canadian, where we don't pay for anything related to medical/hospital care, this is surprising and simply amazing as I wasn't notified it was going to happen. I was only told it may happen and I may get a bill. No one asked me to proceed/approve at this incredibly high cost. I would have said no if asked. I don't understand why the images i sent would require another radiologist to interpret them when I sent it with the original images. By the way, the reports were interpreted but I wasn't notified until I received the bill today and I did not receive a copy of the written report.
We have sought other opinions from around the world, including other US-based hospitals. Everywhere else, they have given a cost for a "second opinion" up front and they stick to it. With the Europeans, we have had online appointments with surgeons and specialists, with no fee assessed (they were provided the same reports and images as we sent Mayo).
So, for fellow Canadians and any international patients - proceed with caution. There is no regard for your money. The Mayo Clinic will charge you anything they want without seeking approval first.