Mayo ClinicReviews of mayoclinic.org

I’m quite certain I owe my life to Mayo Clinic. I wish I would have gone to them sooner. My journey with cancer began in October, 2025 when I found a lump in my neck. Then came an ultrasound, then a needle biopsy, then came an infection from the needle biopsy, then came pneumonia, then came CO2 poisoning from unnecessary supplemental oxygen, then came a misdiagnosis of a faulty heart valve (turns out my valve is fine) and finally, after too many months, we got a diagnosis of squamous cell carcinoma somewhere in my head or neck. They weren’t sure which. To say that the surgeon was sharpening up his knife as if he were ready to carve a Thanksgiving turkey is an understatement. And after this proposed surgery that seemed exploratory, at best, chemo and radiation were a given, necessitating me losing my hair and my teeth. No thank you. And then we went to Mayo Clinic. From the first visit, we knew we were in the right place. They were able to find the cancer causing all the trouble with no surgery, and it was determined that my prognosis was excellent with just radiation, no chemo. I’ve completed my treatment and all looks good. And I still have my hair and teeth. There’s actually much more to my story, but this is the gist of it. Go to Mayo Clinic if you have head and neck cancer. They’re tops.

I am an out-of-state patient who visited for testing. I paid a deposit in advance based on the provided estimate. I was assured that I would receive a discount due to my out-of-network status and lack of coverage at Mayo. However, after the services were rendered, the promised discount was not applied. I contacted billing but received neither assistance nor concern. I am extremely dissatisfied with this dishonest process and intend to file a formal complaint with the Minnesota Attorney General.

My 28 yo son has small fiber neuropathy. He has had an extensive workup but continues to have pain. I am a physician and sent a complete history with all his previous workup including labs and previous treatments. Referral requested. Neurology refused to see him. This is a 28 year employed, insured hard working individual and basically Mayo Clinic refused to evaluate him. I was always under the impression that Mayo Clinic prided themselves in tackling the most complex cases. They basically gave up on a 28 yo young man. Not very impressed.

Run dont walk. They are retaliatory. They rob you blind do nothing.

The billing dept here is horrible. Always ask for estimates, and then even the estimates they give are 2-3 X the amount estimated. Its the worst i have ever seen with any medical business that i have ever dealt with. Regular blood tests, Over $1300?? MRI over $7000, even though estimate was $1500. How is this even legal? But because they are a medical facility they get away with it. I will be changing my primary and all medical to other Jacksonville partners. It's too bad as i love my Primary doctor, Not his fault.

WORST EXPERIENCE I EVER HAD!! I HAD TO PUSH AND BEG FOR TESTING I NEEDED .WHEN THOSE TESTS CAME BACK ABNORMAL THEY PUSHED ME OUT THE DOOR . HORRIBLE COMMUNICATION AND TEAM WORK ! PLEASE DONT WASTE YOUR TIME LIKE I DID. NOBODY KNOWS THERE HEAD FROM THIER BUTT.

Terrible all about money ! Repeat repeat unnecessary testing . Get a real attitude when you voice enough is enough. They disregard a patient rights totally . Disrespectful to patients. There whole patient care has went downhill terribly since the 90’s !! Trying to basically run the ship with NP, PA and residents and when you are told by NP they know more then a Cardiac Surgeon and ER doctor was enough for me lose all confidence and respect for that individual. Mayo period has be come so money thristy they have lost all its founding fathers compassion and respect for all patients care and dignity. They are becoming a sinking pothole. Surprisingly they must not understand they have a whole lot competition that is doing much better job of caring about the patient has a whole not just the $$$ they can squeeze out of them .

Mayo Rochester has many resources and talented doctors how ever as a mobility patient I found the entire place a challenge. If your anxiety isn't peaking by the time you drive the construction project and get parked, it will be after you complete your cross country track meet to get to where you need to be. My experience from 6 Monday chemo treatments was as follows. Arrive at 730am and walk 20 minutes from the parking garage to the Hilton building for blood draw. Usually done with blood by 8am. Walk 8 minutes to 7th floor of Gonda building and wait until 10 minutes to 9am to sign in for urine sample. Usually done by 930. I wait in the waiting area until 11am at which time I sign in for a 1pm chemo treatment. Then I wait in the reception area until 115 to 130 when they call me back for my treatment. Treatment is done and I am back in my car approximately 230pm. They only draw blood at one building and collect urine in a different building. Lots of distance for mobility patients. They do provide transport via wheelchair if you want additional wait times in your day. Someday I walk it and other days I will get a transport for the initial long first appointment and walk the rest for exercise. By treatment 4 my stamina declined and it really became a challenge. Something to consider, your mileage may vary.