maxrebates.comReviews of maxrebates.com

Response from maxrebates.comMay 24, 2022

Dear Customer,

 Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you. Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. However, to give your situation ample time and care, we will need a few things from you to help with the process. Could you please send us an email directly to [email protected] with your order number? We’d be glad to look into this for you. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comMay 24, 2022

Hi Fran, I am sorry that we worried you. As stated on our site, we aim to get back to our customers within 3 business days. We already got an update from the accounting department and the cash back is already refunded to your account. Please check our email as we have already provided you with a solution there. Please do not hesitate to contact us again if we can be of any further assistance. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comMay 20, 2022

Dear Customer, Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you. All of our data are from the merchant. Missing cashback claim is an unnormal order. We have to submit for the merchant to review. After the merchant approves the claim, we have to wait for the merchant to pay for the order again. Then we can pay you the cashback. This process may takes long time. The speed depends on the merchant. We hope all our customers can get cashback and be happy. Also thanks for your advice, we will try to be better. Sincerely, Vera MaxRebates Customer Service Team

Response from maxrebates.comMay 17, 2022

Dear Customer, Thank you for bringing this to our attention. I know that you didn’t respond directly to my email and left a review instead. We understand that this could be frustrating and we apologize for any inconvenience this has caused you. We need to verify your orders because the system tagged them as fraudulent due to a large number of purchases in your account. You could provide the order information If you were the one who placed these orders and once we check and verify these orders, you can withdraw the cash back successfully. Please let us know if we can help you with anything further. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comMay 16, 2022

Dear Customer,

 Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you. Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. However, to give your situation ample time and care, we will need a few things from you to help with the process. Could you please send us an email directly to [email protected] with your order number? Sincerely, Adriane MaxRebates Customer Service Team