maxrebates.comReviews of maxrebates.com

Response from maxrebates.comNov 2, 2021

Hi Paul, Thank you for your feedback, and sorry to hear about your experience. Looks like the screenshot you uploaded was missing some information. In this case, the claim will be denied because the merchant requires the complete details of your order including order date, order amount, order number, and product information. We will submit your missing cash back claim after we verify your order. Usually, it will take 2 months or longer for the merchant to process. We will keep you updated once we get feedback from the merchant. However, if it has been longer than the expected time, please reach out to us at [email protected] and we will follow up with the merchant. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comOct 28, 2021

Hi Greg, I am sorry to hear you have not received your cash back from this merchant. I understand how frustrating this must be. Usually, completed orders earn cash back but all cash back rates are subject to change and at the merchant's discretion. As they are the ones who decide on eligibility and provide the funds that we give to you as cash back. We're currently in contact with the merchant on your behalf to see if there's anything they can do to get this resolved. We will provide updates as we hear back from them. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comOct 11, 2021

Hi Will, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. Looks like your transactions were declined, we understand how frustrating this must be. Declines are made by the merchant, and if you are having transactions declined, then there may be something in the terms and conditions of the merchant that is not being met and the decision to decline rests with them. As they are the ones who decide on eligibility and provide the funds that we give to you as cash back. We absolutely support our customers; however, the Terms and Conditions of the merchant must be met. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.comSep 10, 2021

Update September 13, 2021 Hi William, thanks for letting us know by email that your order had been canceled by the merchant. Hi William, Thank you for bringing this to our attention. We’ve received your email and can confirm that we’re working on solving your issue. Please share the information that we requested by email to get the account issues resolved as soon as possible. I can also see that you have been in contact with us on Facebook. As communicated there, please contact [email protected] to get the support team's attention. We aim to reply to customer emails within one business day. We’re sorry for the frustration that you experienced and hope to offer you better services in the future. Please do not hesitate to contact us again if we can be of any further assistance. Thank you for choosing MaxRebates! Sincerely, Adrianne MaxRebates Customer Service

Response from maxrebates.comAug 5, 2021

Hi Casey, Thank you for bringing this to our attention. I know that you didn’t respond directly to my email and left a review instead. I am so sorry to learn that it took longer for your order to be available. I understand how frustrating this must be. Usually, it takes about 60-90 days for cashback to be available- it depends on different merchants as they have different speeds on reviewing the shopping information but as soon as we got your inquiry, I’ve forwarded your complaint to the upper management team and followed-up your pending order with the merchant for an update, and as soon as we’ve received an update, we’ve made your cashback credited to your account. We thank you for taking the time to contact us about the issue and we really appreciate your patience with this order. I am glad that this issue has been now solved and the payment has now been sorted out. Once again, we are truly sorry for the inconvenience and hope to offer you better services in the future. Please do not hesitate to contact us again if we can be of any further assistance. Thank you for choosing MaxRebates! Sincerely, Adrianne MaxRebates Customer Service

Response from maxrebates.comAug 5, 2021

Dear Customer, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration that you experienced. It’s always important for us to respond quickly to our customers. Typically, our team responds within 1 business day, and we realized that some emails we’ve been receiving have not gotten through our main inbox and for some reason moved to the spam mails. Having made you wait is unacceptable and we value our customers' time, and this should not have happened. May I ask if you’ve submitted a missing cashback claim for your missing orders? Also, we'd be grateful if you could send us an email directly to [email protected]. I’d like to know more about details reach some sort of resolution. We are truly sorry for the inconvenience and hope to offer you better services in the future. We're happy that you've selected our company since 2020, and we'd like the opportunity to resolve your concerns and earn your continued trust. Sincerely, Adrianne MaxRebates Customer Service

Response from maxrebates.comAug 5, 2021

Hi Antony, I am so sorry to learn that you didn’t receive your cashback. I understand how frustrating this must be. Usually, completed orders earn cashback. However, we’d be grateful if you could send us an email directly to [email protected]. Once I have a bit more information, I’m happy to help get everything resolved for you. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. Once again, Antony, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us. Sincerely, Adrianne MaxRebates Customer Service Team