maxrebates.comReviews of maxrebates.com

Great customer service, quick response.

Very fast answers Thanks

Great ………..great

There is ZERO indication of “progress”. My cash back is still in the same status it has been for 4 months. Their customer service is complete useless and just continue to give you the typical canned messages. Avoid at all costs. Made my Bloomingdale’s purchase on 11/5/21 and I still haven’t received my cash back. I have emailed customer service numerous times to no avail. My cash back still says “pending”! Avoid at all costs!

They owe me $1500 from over 30 different purchases. I haven't seen a penny of it. I have reached out to the vendors from whom I purchased and all of them, from Ssense to Mr. Porter and Matchesfashion, confirm they have paid the company. Problem is, Maxrebates doesn't pay you. Of all the cashback sites, this one is by far the worst. They do not adhere to their own policies, the most important of which is that they do not pay out after 90 days. Their customer service team is big on excuses and zero on help. In fact, they are the most unhelpful and impersonal in the industry. They refuse to give you their names, even after you repeatedly ask them. I've had multiple cashback transactions disappear for no valid reason. They tell you to send them all of the necessary information to reclaim the cashback, but once you do, they don't actually do anything. I've had 15 items pending in missing cashback for months! Cashback continues to disappear, so many that I can't keep track of it anymore. Maxrebates is without question a complete scam!

you don't get cash back! Don't use this website. I shopped through max rebates more than 20 times and I only see 1 track... I claimed a month ago and nothing... Use other cash back company they are great!

Update (12/15/2021): After addressing this issue here online, the maxrebates.com decided to compensate me and replied the following response. To be fair I will be putting their response in here as well and raise my 1-star to 3-star. However, for me this was a show stopper to be able to use their service in the future. I wish them the best luck in business. Personal response from maxrebates.com. "We understand that this is frustrating. While it is true that all cash back rates are subject to change and at the merchant’s discretion, honoring our advertisement is a priority for us as a company." You, our users, are important to us. We’ve decided to compensate this out of pocket - the full cash back amount will be credited to you within 3 working days. We again apologize for this inconvenience, and we hope to see you again soon." My original complaint (12/13/2021). Their website advertises that they would give me $20 cash back if I clicked and purchased on a certain date on a certain product, but for bogus reasons they give only $10 without any explanation. When I clicked through a product from maxrebates.com, the ADVERTISED CASHBACK was $20. I clicked I finished my purchase. But for bogus reasons the decision was to give $10. It is quite simple, one cannot advertise something and all of a sudden change their mind and not honor their advertisement.

I decided to give MaxRebates a try for the first time back in August and I kept getting the runaround till they denied me today. I booked a hotel from Agoda through MaxRebates. It didn't track, like others have complained, and I contacted support. First response was that the claim was denied because "there were no transaction amount details in the screenshot." I provided the relevant information and was told they would submit this to the merchant and update me once the missing cash back is available. I check back a month later and the status says awaiting merchant update. I contacted MaxRebates recently and was informed "the claim got denied due to an Order Credited to Another Channel. This means there will be no cash back for this order and the merchant's decision is final." I questioned what this other channel was and they responded that that information wasn't disclosed. This seems highly dubious as I was getting the run around and I will not be using MaxRebates again.