maxrebates.comReviews of maxrebates.com

Response from maxrebates.comJul 3, 2026

Dear Customer, We sincerely apologize for the delay you have experienced. Generally speaking, cashback may take up to 90 days to be credited to your account. The exact timeframe depends on the specific product and the merchant involved. In some cases, if the merchant has extended the order processing time, it may take longer than 90 days. For orders that exceed this timeframe, our team will proactively contact the merchant to follow up and make every effort to expedite the cashback process. We truly appreciate your patience and understanding. Should you have any further questions, please do not hesitate to contact us.已读16:59

Response from maxrebates.comNov 19, 2025

Dear User, We sincerely apologize for any unpleasant experience caused. Actually, hotel reservation orders all require proof that the booking has been fulfilled. Orders that are not completed cannot earn cashback. Upon review, we found that the amount shown on your order screenshot does not match the amount shown on your bank statement. This is why we mentioned that the evidence you provided cannot prove that the transaction was completed. MaxRebates is committed to providing users with a satisfactory experience and strictly follows the User Agreement. We kindly ask for your understanding. If you have any additional information to provide, please feel free to contact our customer service team at any time. Hope everything goes well. Update: Dear User, Thank you for your response. As we mentioned earlier, the transaction amount shown on your order screenshot does not match the transaction amount shown on your bank statement, which is unreasonable. Please understand that this gives us valid grounds to question whether the order was actually completed. We strictly follow the Terms and Conditions, which clearly states: “When MaxRebates needs to conduct a security verification on your account, it has the right to request you to provide transaction information such as order numbers, order amounts (including but not limited to relevant proofs like complete screenshots of orders) to ensure your smooth passage through the verification process.” Appreciate for your understanding and cooperation.

Response from maxrebates.comMar 27, 2025

Hi valued customer, We appreciate you taking the time to share your experience and are sorry to hear about your frustration. We want to clarify that we assisted you in accordance with our policies. As mentioned in our support communication, cashback transactions typically reflect in the account within seven days. If they do not appear, we offer the option to submit a missing order claim to have the order reviewed by the merchant. Regarding system tracking, we have successfully recorded and processed transactions for countless users over the years without any reported technical issues. Our system accurately tracks shopping activity when users are properly logged into their MaxRebates accounts before making a purchase. The issue you encountered suggests that your transactions were not recorded in our system, which commonly happens when a user is not logged in or if the purchase is completed outside the tracked session. Will you be able to provide us here or reach us back with the customer service team the order details you have from TEMU? We will escalate this with our verification team, and we can give an update here with Trust Pilot to justify if the order you have made has cashback or not. Additionally, you mentioned bonuses. To clarify, our bonus rewards have specific eligibility requirements. As stated in our FAQ, the signup bonus is added to an account for withdrawal only when the user has accumulated at least $10.00 in available cashback. The same rule applies to referral bonuses—the referred user must accumulate $10.00 in cashback before the bonus is credited to the referring account. If these conditions are not met, the bonuses remain pending and will not be available for withdrawal. We understand your disappointment, and we truly value your feedback. If you need further clarification, please feel free to reach out to our support team. Best regards, Kim MaxRebates customer success team

Response from maxrebates.comMar 10, 2025

Thank you for sharing your feedback, and I’m truly sorry for the frustration you've experienced. I’d like to explain that in cases where a purchase is not immediately recognized by the merchant, we ask customers to submit a "Missing Cash Back" claim so we can review the details of the order. It seems that your claim was denied because the order details provided were incorrect or incomplete. In order for the claim to be processed successfully, it’s essential to submit the correct order information, such as the order number and total amount, as requested. Moving forward, I, Kim, will personally assist you in ensuring your claim is submitted with the correct details. Please feel free to reach out with your order details, and we’ll take care of the rest to make sure your cash back is properly applied. Thanks for your patience, and I’m here to help every step of the way! Regards, MaxRevates customer Service team

Response from maxrebates.comFeb 25, 2025

Dear Michael, Thank you for sharing your feedback, and we’re sorry to hear about your frustration. We take customer concerns seriously, and we would like to clarify the situation. We did assist you regarding the order in question. After reviewing your case, we found that the order did not meet the necessary requirements to earn cashback, and we provided you with this information. Additionally, we informed you that if there were any missing orders, you could submit an order inquiry for further investigation. However, we did not receive any inquiry from you regarding missing orders, which would have allowed us to assist you more effectively. We understand that you’re still seeking cashback for an order that, unfortunately, does not qualify. We assure you that we are committed to resolving any issues, but in this case, the order does not meet the criteria for cashback. We hope this clears up any confusion, and we encourage you to reach out to us directly for any future concerns. We're here to assist you. Best regards, Kim Customer Success Specialist MaxRebates UPDATE reply. Hi Michael, To help resolve this matter, we kindly ask that you contact us directly with more details about your order. Specifically, please provide a review or a screenshot of the order you’re referring to, along with a check of your account to ensure everything is in order on your end. Once we have the details, we will look into your cashback status and assist in resolving the issue as quickly as possible. We appreciate your patience and look forward to helping you get this sorted. Best regards, Kim Customer Success Specialist MaxRebates

Response from maxrebates.comDec 6, 2024

Dear Catrina, Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your cash withdrawal request. We completely understand how important it is to resolve this issue as quickly as possible, and we are here to assist you every step of the way. We did attempt to respond to your inquiry, but unfortunately, it appears that our messages were undeliverable to the email address we have on file for you. I can send you a screenshot of the information this was not delivered to you as proof of our prompt responses. To ensure we can assist you promptly, could you kindly provide an alternative email address or preferred contact method? We are fully committed to resolving this matter and ensuring your withdrawal is processed smoothly. Once we have the correct contact details, we will prioritize your request and work to resolve the issue as quickly as possible. Thank you for your understanding, and we look forward to hearing from you soon. I will also reach you with our other email support and please let me know here if you were able to receive it. Regards, Kim, Maxrebates customer service team

Response from maxrebates.comNov 26, 2024

Dear Nick, I’m sorry to hear that you feel this way and if this situation has caused you any frustration. We always strive to assist our customers to the best of our ability, and I regret that your experience hasn’t reflected that. Upon reviewing your account, we found that we did respond to your inquiry and provided assistance. However, it appears we did not receive a follow-up from you, so we assumed the issue was resolved on your end. It seems that you’ve encountered a security protocol related to verifying an order, which is a standard measure for ensuring the security of transactions. We believe this is why you were asked to verify a particular order, which should be recorded in your account history. This step is in place to protect both our users and our platform. We sent a reply to your email today and hope you can cooperate with the process to resolve this problem you encountered. Regards, Kim, MaxRebates customer success specialist Hi Nick, We’re truly sorry to hear that you feel this way about our service. Please know that we take your concerns seriously, and we are here to assist you in resolving this matter. The order number we provided is the one forwarded to us by the merchant. Sometimes, the merchant may give customers a different order number than what we have on file. When this happens, we ask customers to take a look at the other order details adding the date and amount paid, as these details are recorded in your order history. This helps us complete the necessary verification procedure. To ensure that we get this resolved as quickly as possible, I will personally take over assisting you via email until the verification is completed and you are able to successfully withdraw your cashback. Could you please reply to the email I sent to you with the date and amount of the orders that need verification to complete the process? Looking forward to hearing from you. Regards, Kim, MaxRebates customer success specialist Hi Nick, We have already fixed your problem or issue with your account. Can you let us know if that satisfies you or is there anything else we can do to satisfy you with our service? I humbly ask if you can share your experience here as you reached out to us and Trustpilot at the same time while we are also trying to understand your concern. Please let us know if the service I made to you made changes to your experience of using our platform. Regards, Kim, MaxRebates customer success specialist