MaximusReviews of maximustribe.com

It’s been a pretty smooth process

***UPDATE 12/28***It’s only fair to update when good things happen as well. Since my last update, Maximus mgmt reached out to me and helped get 1) meds shipped via rush order, and 2) credited me for a full month. Everyone was extremely apologetic and helpful—providing updates regularly until meds arrived. I will just say that—things happen. Customers expect things to go wrong from time to time. The only thing that matters is communication and resolution. Although the issues I had were not ideal, Maximus got it all cleared up and handled. Seems to be a temporary issue so I expect smooth sailing again from here on. I am grateful for the effort to make things right. All good again. ***PREVIOUS REVIEW***I’ve been a customer for over a year. Recently, everything seems to be unraveling over there. No medication in my refill package. Nearly 1 week to reply to my (urgent) request for that medication to be sent—otherwise I’ll miss my medication schedule. Setting up service elsewhere. Can’t trust that they’ll handle medical care properly. So so sad. ***UPDATE 12.20.25—multiple emails and text messages from different people and each person asked me for the same things, with no resolution. Also, my 2nd medication with them no longer includes “your item has been shipped” or any sort of update—literally no way to know if they’re even fulfilling orders. When I inquire…no response whatsoever. The company response message to my initial review where they stated “…manager available to help resolve this…” was not true. No managers have contacted me and nothing has been (definitively) resolved. I’ve never seen a mess like this in my 45 yrs on this planet. Speechless. Run.

I signed up for enclomiphene and oral trt. It took about a month for them to approve me. Once approved I received the tracking info and the package arrived but it was only the enclomiphene no oral trt. I've been trying to contact them through the messages, calls, emails and no response. The response time was fine at 1st but its like they ghosted me or blocked my number. My monthly payment is coming up on the 20th and im paying for something im not getting. How do you "forget" to ship the oral trt with the enclomiphene? Doesn't make sense sounds like a scam. Save your time and money and go somewhere else because i'm sure its always like this! I've only been with them for a month and they have already messed up my order the 1st time

Update: Mickler reached out personally and fixed the problems with my orders. They took a bad situation and turned it around - happy with the results. Thanks guys. ---- Update: Even after this review, no one has reached out - they pretended to reach out on TrustPilot, but it was just a request for my name. Reducing to 1 star. --- Can't get a hold of anyone in customer service; it asks if you want to leave a message, I select that, says "voicemail is full." I have been waiting on my medicine for a month; after multiple follow ups I finally get a notice that the product has shipped; only to find out that it was sent to an old address that I have not lived at for 3 years. These guys have a great product but TERRIBLE customer service. They are understaffed and underpowered. A real displeasure to work with.

They are quick to sign you up. But then when you cancel the membership they keep charging you. You reach out to support takes them weeks to answer and they go in circles. I had to dispute the charge on my card because or extreme poor customer service and lack of follow up - stay away!

I’ve been using Maximus for my TRT and I’m very satisfied — both with the results and with the service itself. I’ve noticed clear, tangible improvements, and the whole process has been smooth, professional, and well-managed from start to finish. Communication is clear, the protocol feels well thought out, and overall it’s been a very solid experience. I’d definitely recommend Maximus to anyone considering TRT and looking for a reliable, well-run service.

Great service. Always on time. Quick emails back despite difficulties reaching service on the phone, which is becoming standard with most online companies now. I understand it is a trade-off for better pricing and more convenience. It works both ways so I am totally ok with it.

I cancelled Maximus in October due to multiple issues with their company. Imagine my suprise when reviewing my December bank statment that Maximus charged me $199.98 in December. I immediately emailed customer service (as I no longer have an account) and recieved an auto response stating they would respond within 24 hours. Of course, they did not and have not responded yet three days later. This is what they did when I initially signed up and never did respond until I left a negative review. Update 12/17/15: They finally answered and are saying I did not cancel and they will "credit my account". SInce I do not have an account, this is useless. You would think, it it was an honest mistake I would have been notified (like every other subsciption weight loss service) that a charge was about to go through. I was not. I only noticed it because I was checking my bank statement. Do not do business with these people. There are plenty of honest services out there.