MaximusReviews of maximustribe.com

I’m updating my previous review because while customer support is responsive, the answers I'm receiving make absolutely no logical sense. The product itself is incredibly expensive and has had zero effect. To make matters worse, I am locked into a 3-month subscription for something that simply does not perform as advertised. When I reached out about this, customer support told me that the first bottle I received was supposed to last 90 days. However, the bottle ran out in less than 30 days. Here is the baffling part: the company automatically sent me a second bottle within a month of receiving my first one. If the first bottle was truly meant to last 90 days, why did their own automated system ship a replacement after only 30? They are changing their narrative to avoid accountability. Responsive customer service means nothing if they are feeding you false information to justify a bad product and a predatory subscription model.

What is there to say? 3 bottles just showed up one day with no information, no ingreditents, nothing for what purpose, how many for what purpose....Yeah, just what I need on Holloween thrown in with my candy.

I am currently 8 days late on my last dose and the customer support at Maximus feels non-existent. First, my doctor prescribed a dose that didn't include enough to actually get me through until the next refill. I messaged them about this as it became clear I was going to not have enough, and there was plenty of time for us to get it ordered to be here on time, but it's now been over a week since I missed my last dose. Customer support is limited to "we will keep monitoring this closely for you," but they have done nothing to actually communicate to the pharmacist for me. I can "closely monitor" but I need you to actually DO something. I understand the timing with the holidays and everything, but this has gotten way out of control and goes beyond that. When prescribing strong medications to people, you have a responsibility to them to ensure they get their dosages in a timely manner and communicate clearly with them along the way. This is truly not very safe and it's against my better judgement right now to not go elsewhere, but I'll give them a few more days to fix this since I'll have to wait even longer to redo all the bloodwork and scheduling somewhere else. I'm leaving 1 star instead of 2 because besides this terrible fiasco, I liked the overall set up of the company and was a fan up until now. This is close to a deal breaker though and it will be hard to recommend anyone to a company with such poor communication.

I was using Maximus for a few months. The communication portals and process are not great. I was without my prescription for 3 weeks, due to internal communication and gaps in their processes. Doctors take a few days to reply and when you finally do get ahold of customer service, there is a lack in follow up and follow thru. It feels like maximus doesn't have a good infrastructure in place and lacks resources to maintain proper service. App is very generic and they need to get better overall.

Inconsistent GLP-1 Quality – Beware Maximus keeps changing pharmacies for their GLP-1 medication. I was okay with this as long as quality stayed consistent—but it hasn’t. Over 6 months, most shipments worked until the most recent one. The latest vial from a different pharmacy was yellowish instead of clear and did not suppress food cravings at all, even after increasing the dose up to 40 units. I thought it was tolerance, but when I used about 20 units left from my previous vial (from the prior pharmacy), craving suppression returned immediately. This confirms the issue was the product, not tolerance. The latest medication appears ineffective. Be cautious and pay attention to pharmacy changes and product appearance.

Maximus medical support is good, there pharmaceutical logistics is awful. There is no problem with Maximus charging your credit card on time, but product delivery is not timely. The I ran out of both my prescriptions, which really sucks to come down off the meds then cycle back up...not fun. I finally got my TRT a week after running out (had to contact them to get it moving), still have not got my blood flow medications delivered since running out. This pharmacy logistics problem needs fixed...or you...Maximus will not keep your customers...plenty of competition out there to put up with this lack of service. Turning off the auto-renew. Idea...charge customer...send meds...pretty _________g simple.

The good is they send handle testing well, which isn't as straightforward as you would think. The bad, they use a subligual enclophamine that is not as good as other orals I've taken. I sent them a message to cancel on email and assumed they did as they never sent any additional treatments. I forgot about it until I looked at my November bill. Turns out they never cancelled and continued to bill monthly for a treatment they have not sent me in 3 months! Amex refunded and blocked them from future shipments

it's been a full half month (16 days) since I was billed and am still waiting for a provider to review my test results that they've had for 7 days and send my prescription. Am interested in some of the other things they offer but if they can't deliver on the first one then.... *** ok, so it's now 19 days since since I was billed and I just received a message that a provider finally reviewed my labs which they received from me on the 7/9/25 and sent a request to their pharmacy to fill and ship my request. A service rep messaged that they would reset my billing cycle when I receive my rx so I bumped my review up to two stars but man we are wayyy past their advertised time lines. temper your expectations folks maybe they're having supply issues or backlogs their docs can't handle?