MaximusReviews of maximustribe.com

I ordered and got my blood draw in September 2026. The reason for the three stars is because their system allowed me to schedule my blood draw for the same day I ordered, which meant I didn't fast and didn't prepare in the other ways I needed to. I received an email the day after I had my draw telling me all the ways to prepare. This meant several lab values were skewed. I alerted Maximus and they apologized and offered a $100 coupons toward my next draw. When I attempted to use the coupon to get a more accurate draw, the coupons was not valid. Another point, I received 138 biomarkers instead of 145. Customer service acknowledged this and said it was being looked into. It has never been updated. The customer service people I dealt with were always very nice but also unable to resolve my issues. I cancelled because my wife used function and had a much better experience.

Overall, Maximus gets the job done and the testosterone treatment itself has worked well for me. My main frustration is with the technology, support, and constant marketing. The automated timeline often seems out of sync with the doctor’s actual instructions. I was getting repeated lab reminders well before I had even reached the date I was told to do the labs, and refill questionnaires seem to appear on their own schedule rather than matching my actual treatment. I also completed a refill questionnaire, then saw what looked like the same one back on my dashboard two days later. I contacted support, waited hours for a response, and in the meantime the duplicate disappeared and I got a notice that my refill was shipping. The dashboard is cluttered with ads and upsells that I can’t dismiss. To find the few things I actually need to know about my treatment, I have to sort through a mess of promotions I don’t care about. On top of that, I get bombarded with emails and texts about other treatments. I only care about the treatment I actually signed up for, and there doesn’t seem to be any real way to escape the marketing. The treatment works, but the overall experience would be much better if Maximus focused more on the platform, communication, and support and less on constantly trying to sell me something else.

To get more information, I need to create an account. I was presented with a form to enter a credit card number (a virtual one, which I highly recommend if your bank offers it) and my address before I could continue. I did this and did not see anything in the checkout box. The next day, I was charged $432 for a Testosterone supply and $120 for an at-home test kit, which arrived at my home within 24 hours. I didn't even have time to cancel the virtual card as the charges cleared within 24 hours. No email receipt was sent. I found out through a notification on my credit card app. I called Support and they offered to refund the Testosterone charge, but said the test kit was not returnable, even if unopened. They offered me an acct credit, but I told them I would file a fraud charge with my credit card company as I never approved the purchase. I was not surprised when the agent came back and refunded all of the charges, and in fairness, they did this quickly. Still, I should not have been charged for something that I never approved. I had screenshots to prove this if asked. The lesson here is to be cautious with your maximus account when creating it. I'm sure there are other ways of getting the information I was looking for. The customer support was very good, but I have to knock off a couple stars for the unauthorized purchases and the $30 overnight shipping fee for the test kit. I was able to get it resolved, though I had to escalated it. All in all, I would consider this an OK experience.

Love the prompt responses from the team. However, the doctor did not really fully answer all my questions in regards to what protocol is the right fit for me. I think there needs to be better communication from the doctors.

Had some issues at the beginning that got resolved. The UI /ux experience isn't great messages are in multiple places making it confusing. There is a messaging center and a bottom right chat that seems to also have messages. Overall very confusing. Status of your medication isn't clear at all. Was not aware of the questionnaire that needed to be filled out so I assumed something was wrong in the system for my refill. Website could use a ton of work.

I ordered the Enclomiphene and Tadalafil bundle for a year long prescription. Unfortunately what I didn't realize is that at checkout, their system automatically adds the "Building Blocks Vitamins" to your order, even after unselecting it from your order, which I distinctly remember doing. This is an additional $600 charge which I had no interest in, nor any desire to add to my order. It was only after seeing my credit card charge that I noticed what had happened. Automatically adding a $600 charge without the purchaser's awareness is an underhanded and shady business practice, and they are refusing to give me a refund. After having dealt with a "live chat agent" who was only active in what seemed to be regular business hours in India, they are only willing to give me a "credit" for my next order... I have no interest in another order, as who knows what hidden charges I'll be hit with. I already feel like I should get a new credit card, because who knows what other random charges they'll send me without my approval. I regret doing business with this company, I'd highly recommend looking elsewhere if you're looking to boost your T. Update: I was eventually able to get a full refund. Took a long time and a lot of effort - bumping their review up to 3 as I did get the medication for a reasonable price.

I canceled and/or paused my subscription with Maximus in September 2025. I have written confirmation of the pause and documented chat communications with their support team. Despite this, I have continued to be charged $199.99 per month: 9/19/25 and 9/23/25 (double charged) 10/17/25 11/14/25 12/12/25 1/10/26 2/7/26 I have received no products or services from Maximus since ~September 2025. Each time I contact support, I am either told that no additional charges are showing in their system or directed to contact my bank. My bank has now processed multiple disputes, some of which were reversed, and the charges continue. At this point, despite repeated written requests and documented cancellation, billing has not stopped. It appears my only remaining recourse may be through formal consumer protection channels and small claims court if this matter is not resolved promptly. If Maximus monitors these reviews, I am requesting that someone in management review my account history, refund all post-cancellation charges, and permanently stop billing. Consumers should carefully document any cancellation requests and monitor statements closely. *** Update 4/14/26 - After posting this review, I was finally contacted by a representative at Maximus. Approximately 45 days later, the issue has been resolved and I have been fully refunded. While I appreciate that this was ultimately handled without further escalation, it is disappointing that it required a public review to receive meaningful attention and resolution. Because they did end up refunding everything and a little more, bumped from a 1 to a 3.

Worst experience of my life with any company ever…..they are quick to take money ……they shipped my test kit to the wrong address and it took 3 weeks to get it…..I sent it back right away….got the results and scheduled a Dr. Call and they didn’t show or give an explanation…. I’m over it completely….. going to find a male clinic instead and I am not going to give them any more money. Update: I was finally able to connect with a real person (manager) he understood my frustration and offered either a refund or a discount for my issues. I chose the refund.....that was the right thing to do.