Ashleigh B.
Update on previous review
I got in touch with MaximusTribe yesterday and most of the responses I received were vague and unclear in terms of outlining their process . A few things you as a consumer need to know when buying a product from Maximus . 1.) you will not a receive a product right away . First you have to complete a pretty minimal intake form , then they ship you a lab kit where you are required to draw your own blood , then you send back and the doctor reviews and then hopefully your prescription is sent in and you receive the product . By the time this is all said and done you will already be being charged your 2nd month . 2. Apparently there is a no refund policy regardless of if you actually receive the product or service . This was explained to me by their customer success manager when he let me know he would only provide me with a refund if I were to take down my review from TrustPilot. He said it was a fair compromise . Or is it just plain sketchy to blackmail someone with a refund so that more consumers continue to get scammed . 3. You guys there are plenty of caring and thorough health practitioners who will provide you with the best care and product . If you are going to buy from this company read all the fine print and be prepared to be charged a lot of money to get nothing . 4. Maximus Tribe shame on you there are people trying to improve their health conditions that come to you . I may have just forfeited 400 bucks but preventing just one person from being scammed is totally worth it . Proceed with caution . I wish you all the best of luck on your health journey !
Response from MaximusApr 24, 2024
Hi Ashleigh, In reviewing your communication with our customer success department we see that April 22nd you admitted to mistyping your email address when you signed up because the "b" on your keyboard is broken. This would explain why you didn't complete the sign up process and haven't received an order from us. You are correct that our no refund policy applies to user errors. Please complete your intake questionnaire and blood test at your earliest convenience so we can proceed with shipping your order. Maximus Tribe




