Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
Maui Jim (mauijim.com) has 259 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Lindsey
Excellent after care service! I had a pair of sunglasss that I had damaged the lens. They were discontinued but they still have replacement lenses. Sent them off and they were back returned to me like new within a week. Fantastic communication, paid the price they had quoted. Really impressed. Thankyou guys I can now wear my favourite sunglasses again!
yvette B.
Polarized lenses started delaminating and they do not offer a warranty after 1 year. The replacement cost for the lenses would be $100 for the pair I feel they shoukd stand bend there product better.
Arthur N.
When I called Maui Jim for service on how to send in a frame for new prescription lenses I was "axed" to take them to an authorized dealer to get a prescription and have them sent in for "Maui Jim Rx Lenses". When I handed them my glasses at a Maui Jim authorized dealer after their eye exam and prescription, the Lens Crafter sales agent said that they could not send them in because they did not carry my "Maui Jim Style of glasses. What difference does that make? So I called the Low I.Q. people at Maui Jim and told them the the story and they told me to find another Maui Jim Dealer that would do that for me. The low I.Q. people at the Peoria, Illinois MJ Headquartes think that this is good customer service. I don't think so. Does the parent company of Maui Jim know that these low I.Q. people in Peoria, IL are destroying the Maui Jim name that I have been purchasing from since 2003? What kind of ignorant rules and policies are these low I.Q. people in Peoria imposing on their dealers?
Rene H.
Deze brillen zijn gewoon niet schoon te krijgen, ik kan alleen maar zeggen: nooit aan beginnen. Zelfs na terugsturen is mijn bril amper schoon te krijgen. Weggegooid geld.
Roman
Aloha! Das Problem mit meiner zweiten tollen Maui Jim Sonnenbrille wurde nach Kontaktaufnahme mit dem Kundenservice in Braunschweig und in Zusammenarbeit mit dem Vertreter in Österreich und einem authorisierten Optiker vorort vorbildlich gelöst! Bester Kundenservice und top Kommunikation! MAHALO
Revisiting C.
I don’t often write reviews but in this instance it is justified. Firstly I have been very impressed with the product and having owned various Oakleys for many a year I find my Kauai channel sunglasses far superior. Having had them approx 2.5 years the nose bridge rubber became detached. I reached out to Maui Jim uk repair centre and had a very quick response detailing what I needed to do. My glasses were boxed up and sent off - and were delivered back to me within 4 days.They look as good as new. No charge. Thankyou Maui Jim for outstanding customer service. No question which brand I will be recommending in the future.
Ross K.
AWFUL! $700 for prescription lens that less than a year later lens finish is rubbing off. Customer service was RUDE and basically said they "DO NOT CARE". I have 10 yo OAKLEY lens that have been dragged, dropped, kicked and run over than look better than these. DO NOT BUY MAUI JIM!!!!!!!
Niki C.
I bought a pair of Alika sunglasses, and Maui Jim sent me a scratched pair of sunglasses. Returned it to get an exchange and the second and third pairs were still scratched. I did return and asked for my money back. Still haven’t received the money and when I called Maui Jim, customer service said that they have not evaluated the sunglasses yet. The worst experience ever! Don’t buy from them!
