Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
Maui Jim (mauijim.com) has 259 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Chris C.
My wife loved her Maui Jim sunglasses but over time, the left temple arm broke. Maui Jim has GREAT customer service. They took the sunglasses repaired them and cleaned them. They looked new again! Thank you Maui Jim!
CLIENT
Après avoir perdu un tampon de nez sur mes lunettes qui avaient au moins 15 ans, je me suis adressé au SAV qui m'a renvoyé gratuitement 2 tampons pour mes lunettes et cela rapidement. ces lunettes sont comme neuves après 15 ans Merci au SAV
ADOL.. F.
bought new red sands in January for sea holidays and exploring the Sahara the was quite demolished by sold and sandy winds but send them for warranty and got full OVERHAUL GLASS 😍 recommended 👌👌👌
Joe M.
Just want to echo what so many others have said about Maui Jim’s outstanding customer service. I’ve been wearing Maui Jims for well over 15 years. I’ve rarely needed their support, but every time I have, it’s blown me away. My glasses are prescription, so they’re cut in their USA factory and shipped from there. On my first order they were a day late dispatching. I was heading on a ski holiday and needed them urgently—so they simply redirected the package to my hotel to arrive when I did. No prblem. Last year I broke a frame on a model that had been discontinued for years. Maui Jim still hold old models in stocks for replacements for years..... When I'm ready, I can upgrade to a current model for just the lens price. Needed a replacement case? I called to ask which one to buy. They posted me a free one. Love this company. If only Maui Jim did financial services—they would clean up.
Bruno A.
Je viens de recevoir ma 2e paire et j'en suis très content. Après la Makaha, je me suis orienté vers la O'hokipa en personnalisé. Les verres sont tjs très bons. Je ne regrette absolument pas mon achat.
DT
Possesseur depuis longtemps de lunettes Maui Jim j'ai demandé le changement payant de mes verres rayés auprès de la marque. Après évaluation ils m'ont contacté pour me dire que finalement le changement me serait offert car ils avaient détecté un autre problème de structure avec les verres, tout cela en 3 jours et expédition immédiate. Sauf que colissimo a perdu (pour n'accuser personne) le colis. Mes lunettes n'étant plus commercialisées ils m'ont fait fabriquer une paire aux USA que j'ai reçu en une semaine.
Miranda Family O.
Their customer service is phenomenal, the reps are very polite and you can tell the value their customer and thrive to make things right. I love their style of sunglasses and their polarized lenses are amazing on my eyes.
Josee B.
Customer repair and service was excellent. My glasses needed new lenses. They came back looking like a new pair. EXCELLENT!!!!! Will surely buy Maui jim sunglasses again. Thank you for the excellent service.
