Maui JimReviews of mauijim.com

After 20 months a lens drop out of the Maui Jim sunglasses (380 euro) and broke on the ground. As MJ has 2yrs warranty I've send them for repair. However they refuse to give warranty.

I thought i was upgrading from Costa's poor warranty to a much superior one. Don't believe for 1 second they have a better warranty, they don't!!!My lens had scratching on them after just 1 month of owning them. They are charging me $95 to replace a lense. In the future I won't spend that kind of money again.

I have always had great service from the Maui Jim team. One of the arms broke off my MJ Sports, not only did they repair (12 pound processing fee) but polished the lens and generally made them literally as good as new. I am beyond impressed. Turned around in less than 7 days.

Free of charge, MJ sent me new nose pads. Never ever had any problems with loose screws or whatsoever. Not with MJ or any other brand. The quality of their lenses are unmatched. If I would be uncarefull and let them drop, that would be accountable to no other but me.

I have a local Kine model. I sent for repair within the two year frame warranty because the nose pad rubber was peeling, same problem for the rubber at the end point of the frame close to the ears. Also, one of the glasses broke (maybe because of the pressure from my laptop in the bag?). The warranty is void for glass damage. For the rubber the replacement was free, but what bothers me is that Maui jim supervisor in Canada said this is due to the sun light, which is ridiculous, as the product is supposes to protect me from the sun so of course it is exposed to the sun. Second processing fees and shipping is 15 dollars+taxes for the return and I paid around 20 dollars for the sending with Canada post. The glass replacement costed 105 dollars +tax. I find this too expensive for a frame that doesn't last so long. It is my last purchase from Maui Jim, too disapointed.

Lenses ok but they come wrapped in 3 layers of single use un-recyclable plastic. Won’t be buying again

I bought 2 pairs of Maui’s one was around $400. A few months later it slipped off my face and the lens broke on one, the second one just has a small scratch. When I sent it to the company to fix they told me that these styles were discontinued and that they couldn’t fix them… ok, but the worst part is that they kept the glasses and didn’t return them. I was out over $500 with nothing.

Habe mir online eine randlose Sonnenbrille gekauft. Der rechte Bügel und das Glas waren nicht fest genug verschraubt und gleichzeitig war das Glas nicht richtig mit dem Mittelsteg verschraubt. Ich habe reklamiert und habe um Nachbesserung gebeten. Was haben die gemacht - ohne jegliche Erläuterung Stornorechnung geschickt und Geld zurück überwiesen. 4 Mauijim habe ich schon, aber ein weitere kommt jetzt nicht mehr dazu.