Maui JimReviews of mauijim.com

Unfortunately, less than a month after receiving my glasses, the screw came loose and the lens fell out. Given Maui Jim’s reputation for premium quality, I was very disappointed that this happened after only around 20 days of use. I was also disappointed that a replacement pair was refused despite the glasses being so new, and that only a repair was offered. In addition, I was required to pay the postage costs myself, which added further frustration to what has already been a disappointing experience. As someone who had always viewed Maui Jim as a high-quality brand, I honestly expected a much better level of customer care and resolution for a product that failed in such a short space of time.

I emailed and contacted Maui Jim co. through their email and through their contact us links. I asked if my MJ-502-02 could be repaired,as when I went on the site and started the process-it said the were discontinued. They told me that yes,they could repair them(the temples and the nose pads would be free,just shipping). I then proceeded to order the repair and also ordered new lenses.The total was around $95+change. I then shipped them through USPS ground advantage with tracking/insurance as stated to me($12.50). They get the sunglasses and then I receive an email stating the they have exhausted their inventory of parts due to them be discontinued. I told them I asked ahead of time-before sending them in. They offered a 50% discount through their website. I asked for the $12.50 refunded(shipping/insurance) and to not be charged for anything. Then they offered a 75% off.I was also told that they would not be shipped back to me until 5/4/26. The next day I received an email they were shipping them back to me. This company pulled a bait and switch on me in the first place,by telling me that they could repair them and then in the second place,shipping them back to me before I had a chance to order a discounted pair.

I had some Sugar Cane sunglasses bought for me for my 60th birthday. The lenses in the glasses are amazing, so clear, and I absolutely love them. Fast forward 7 years and I snapped the arm off them, I was gutted. Contacted Maui Jim who emailed me instructions on how to return for repair. I sent the glasses and a couple of days later had an email to say they'd been repaired and serviced. The only cost was for secure return postage. I'm so happy with the level of service I have received from Maui Jim.

Outstanding customer service provided by Tony Barron. Sunglasses received and sent back to me like new.

Lunettes design, ultra confortables, indémodables, légères et efficaces. J ai fait l expérience du Service Après Vente très professionnel. Mes lunettes m’ont été renvoyées réparées , quasi neuves ! Des produits de qualité, un service au top… tout ce qu’on aime

Top-notch customer service My glasses broke, but they repaired them for free – brilliant service – and sent them straight back to my home, without even asking for payment. Thanks guys, you’re the best! Service SAV au top Une paire de lunette cassée, ils me l'ont réparé sans frais au top, puis renvoyée directement à la maison, sans demande de facture. Merci les gars vous êtes au top !

This review is for the Maui Jim repair service. I recently paid $95.25 to replace the scratched lenses in my Ocean tortoise sunglasses. The repair service is not even close to what it used to be. I had used the repair service in the past and was pleased. However, this time there was little to no communication, the glasses were returned to me without a plastic covering and no cleaning cloth, and they were loose and stretched out. All of this for $95.25. I will think twice before sending my sunglasses to Maui Jim repairs again.

I had a minor problem with the coating on one of the lenses on my sunglasses, which were 18 months old. The sunglasses were a birthday gift, so I didn’t have a receipt and couldn’t prove date of purchase. They staff at Maui Jim were excellent . They dealt with my issue in a sympathetic, fair and professional manner. I would like to give individual mentions to Katherine Elliot and Tony Barron you are both a credit to the company.