Mattress FirmReviews of mattressfirm.com

Date of Purchase: June 18, 2026 Store: 5333 Bannock St, Denver, CO 80216 Kristell was very polite, informative and professional in helping me find the correct mattress after years of frustrating searches. She spotted my problem from the very beginning and pointed me to the best options for me. She listened to my story and related what worked in the past to what is available today. That was the game changer. This shopper genuinely appreciates her assistance and willingness to share knowledge. Rating my experience as excellent. Looking forward to my new mattress.

Outstanding service! Seriously!👏👏 Mattress Firm staff on 28th in Grand Rapids, guided me the right way! The staff are so personable, respectful and knowledgeable, starting with Greg steering me to a fantastic “Stearns and Foster” mattress, accentuating its strengths and durability to me. His knowledge of the product, along with Kristen showing me the spring/coil support of that mattress sealed the deal. All presented in a “no pressure” way. They know their merchandise! Makes sense. I met Brad (Manager) and I understand the great vibe of the store. He was so nice. He said, one sentence that was so convincing to me. “The mattresses sell themselves”. I have never had a mattress like this. You don’t realize the quality of sleep you were having until you do this fantastic upgrade. Absolutely love it. Thank you!!! Thank you also, to Justin for my last minute call reassuring me that the delivery was set. That went very smoothly, due to the efficient and incredibly strong, Garrett and Trey. Very happy!

My girlfriend and I went to The Mattress Firm here in Quincy to purchase a mattress today. And the associate Mr. Ulfrik was a huge help for us. It was very informative but most of all he was very respectful to both of us and helped us through the whole process.

I would be very careful buying a Beautyrest mattress from Simmons that I bought nearly a year ago. It was a moderately price mattress about six hundred dollars. However, a few months later I noticed that it was sagging a bit in the area where I mostly sleep. I'm not a huge person and was surprised to see this. I now regret not returning it or exchanging it because now several months later I'm trying to get warranty on it . I just received a letter stating that it's not going to be under warranty!! Saying I didn't have a good enough box spring. So this will definitely be the last mattress that I'll ever buy for Mattress Firm or from Simmons!! I also purchased this online which I will never do again. I highly do not recommend doing that.

The Mattress Firm warranty is a joke. My advice, based on my personal experience, is to understand that there is no functional warranty supporting the customer, you are effectively buying "as-is". So tired of this kind of BS! I would guess that 99% of Mattress Firm consumer warranty requests are denied, after the buyer is forced to jump through multiple hoops of a surprisingly long list of specifications you must have met to comply to their warranty requirements. Wrong box spring! Warranty void! Except, of course, it's the box spring that you bought from them. There's a byzantine list of multiple factors they select from to deny you. What are you going to do, take them to court over a mattress? Great way to spend your time. You get the picture. Never going back to Mattress Firm. For my wife and I, they were a waste of both our time and our money.

Don't buy a mattress from Mattress Firm in State College. My son Conor had a horrible experience and is very upset. Their guarantee of being able to return a product is a scam. Sure, you can return it but they charge for delivery to come pick it up and they charge you for the promotional products that you probably don't even want to begin with, leaving you at the point that it's not even worth returning because you are losing money. They even expected him to return the pillow. Upon delivery, they made him help put things together because they were in such a rush and didn't set it up properly. Even worse they had to borrow tools to set up the frame and baseboard and they don't have their own screws or brackets . They had to make two trips to set it up and still didn't do it correctly either time because the delivery men don't have their own equipment or screws and brackets. Then after going into the store I was told someone would come look at it and that never happened. So not only is it a scam but they expect injured people to set up heavy equipment.

Price was good warranty service terrible will not oner warranty claims

They are over priced and they messed up delivery which they did us a favor since we went to mattress plus in Newington!, we saved 4,000 going over to mattress plus and got more extras. Stay away from mattress firm