Mattress FirmReviews of mattressfirm.com

Blazin Banks and his wife were amazing. They notified me that they were on the way and when they got there. Right on time. Delivered my mattress with experience and expertise. They were friendly and professional. Set my new mattress up and took away the old one. Took the box and trash with them. Would highly recommend them. My new mattress from mattress firm is amazing.

Read ALL of the fine print very closely before signing...do not trust what they tell you! Run away as fast as possible. You are MUCH better off buying online, most do not charge fees for delivery or pickup should you return it. And some offer 365 trial periods! Mattress Firm has hidden fees and they do not give a rats you know what about their customers. They also partner with Synchrony Bank, and together they do some very shady business deals. Avoid at all costs!

BUYER BEWARE - When you buy a mattress at any Mattress Firm they are not completely transparent with their warranty. If your mattress is discontinued and you manage to win the warranty claim, instead of being able to exchange for a new mattress they give you a credit that won’t cover the cost of the equivalent mattress from that same brand. I also contacted the brand and they assured me that Mattress Firm would do the right thing, they didn’t. Offering an extra $300 off for a mattress I should not have to replace is unfair. The mattress was discontinued due to well known issues with that model, you would think they would see this and make it right. But, they only want you to spend more of your hard earned money “so they can upgrade you” ! They have lost my business, I hope if you read this you choose a better company to give your business to!

Calidad del producto. Explicación del producto. Facilidades de compra. Variedad de opciones. Atención al cliente. Precio acepclibles. Variedad de precios. Opciones de financiamiento. Ventajas en los delivery. Y en especial, la atención, amable,paciente,explícita, didáctica y VERY PROFESSIONAL, del Sr., Zacarias., experto en el sueño.

The staff is good and knowledgeable but Ive had nothing but problems with the mattresses. I have bought 6 in less 2 years because they are not what's in the store that I tried out and did not hurt me. They break down quickly as well. The next to last was a pillow top that went flat in less than 3 Mos. So I traded it for the one I have now. It was a Sealy Norman II. the one I have now is a Sealy Sleepys Hybrid HD that cost $400 more. In the store it was cooling and med firm....perfect...but when I slept on it the first night I woke up with hand numbness, back and shoulder pain and sweating! I have bought 2 very thick pads but its such a hard mattress that it does not help. So yesterday I ordered a nectar hybrid from the Nectar website. I am an average size woman...155 lbs so weight is not the issue and I sleep alone. I will not purchase from Mattress Firm again.

My husband and I recommend this location! The Buffalo Speedway ✨️location is where I went off 610 hwy. My my neighbor Carl got a bed and told me about this place. So I thought I would give it a try. It was a guy named Jamale. Jamale, is the store manager who has all the right information on the best mattress for you! I told him about my bad back pain. I tried several beds and the adjustable that sit you up and massage you and also it's a light underneath that changes colors and it goes off motion. I lovvvvve my bed. The price was great and the warranty. Customer service was great and omg the delivery guy's were so fast and friendly, the beds are Amazing in the store to try out! 👏🏽 💯🙏🏽😊

I was not allowed to choose a delivery window time, even though I explained the mattress was going to a nursing home memory care unit. The delivery time I received was 4:00 to 6:00. Received a phone call at 3:50. The mattress wouldn't be delivered on time because they had to stay and help an elderly couple. They didn't't make it until approximately 8:15 and then needed us to AGAIN give them the instructions of where it was to be delivered. I will NEVER buy another mattress from them again.

Terrible customer service. Would not honor a promotion.