Master LockReviews of masterlock.com

Apparently it’s possible to lock a master lock upside down. What a stupid thing.

Absolutely the slowest response from any company, the safe will not open and after three weeks of emails gave up and had to force it open. Don't buy not fit for purpose, one drop on the floor with no force and it opened. Old tin petty cash Tims were even stronger. And they wanted me to go to Amazon to have it replaced

MasterLock 5441 met Bluetooth geeft groen licht na ingave code maar opent niet. Alhoewel bedrijf zich commiteert om binnen 48 uur te antwoorden,reageren ze niet. Verscheidene pogingen ondernomen met zowel de app als manuele ingave om slot te openen. Steeds verschijnt groen licht voor vrijgave maar slot blijft dicht. Nog groter was mijn verwondering toen ik slot losgewrikt kreeg van de muur en met volle woede tegen vloer smakte. Kastje sprong gewoon open. Tot daar de veiligheid. Toont stevig en solide maar dus totaal waardeloos .

I have been trying to get a spare part for a security product supplied by this company. There is no email contact but an online form to which the don't respond. There is a contact page with a UK phone number for premises in Stansted Essex but it's on answering service and they don't ring back. Bad news.

Very good quality locks. My favorite, is a combination lock for our garage. No matter what the weather is like and especially in freezing temperatures, it always opens and locks trouble free !!!

So for one the company builds locks that wont release the wrong key even if the key goes in a few notches…… they refuse to make me new keys or replace the locks that i have now lost because they key is stuck in the wrong lock, while trying to find which of the keys fits the lock. They will neither provide replacement keys nor locks…… so 5 useless locks and only one gets a replacement…..

I bought a lock box for my elderly mother (5423EURD) and fitted it, following the instructions. The lock doesn't work (it is jammed) so I now have a lock box on a wall that I cannot open. I used the online customer service to report the issue and - despite saying they reply to all contact within 48 hours - they never replied. I tried this twice. I then tried calling and they said the only option was to buy a new box and leave the original one on the wall. They had no advice what-so-ever on how to resolve the jamming issue. Avoid this company like the plague.

The master lock key safe is supposed to have a lifetime guarantee. My lock failed after 12 months when the internal setting lever snapped. I have reported this twice to master lock who say they will respond in 48 hours but I have not received any response. Needless to say I hall not be using master lock for the replacement key safe I now have to purchase.