marriottbonvoy.comReviews of marriottbonvoy.com

Horrible experience. First time ever booking with this brand (normally IHG through work) and it was an absolute disaster. Payment issues despite a good CC. No issues with any other company bat day. Email address provided to sort out issues bounded, yes.. it didn’t actually exist. Called customer service THREE times. All agents were completely useless. None could actually contact the hotel or sort the issue out themselves. Unbelievable. A typical large scale US hotel operation that has absolutely no idea (or inclination) about sorting your issue. Avoid at all costs

I got the Bonvoy card for a vaction in Italy, Spain and Paris and only booked Marriott hotels and its been horrible the people at these hotels seem to treat Americans very poorly. It was a major blunder on my part thinking all Marriotts are the same service quality. But the locations ive stayed at, have all treated me like i was invading there space . Ill cancel card when i return to the U.S and wont stay at anymore Marriotts thats for sure

Marriott Bonvoy for me doesnt reach expectations. They have no real care what level you are on check in and never offer and of additional features that are publicised on the website. I would suggest looking elsewhere for a hotel chain and membership that care about their customer.

We rented 2 rooms for 15 days and did not get any of the Marriott Bonvoy points. They said that both rooms must have the same check in and out dates to qualify! We have people traveling from different cities to work on jobs and it is not always possible to stay the same amount of time. This is a stupid rule that Marriott uses to get out of giving the points they promised. Goodbye Marriott, there are a lot of choices and if this is how they treat loyal customers we don't need them!!

I am beginning to think that marriott is going in the toilet. They allow groups like Peachtree group to use there name. But when u have issue at a property that is own by an outside entity marriott is a waste of time contacting because all they do is notify the property and tell you that u will receive a call in 3 to 5 business day. Which they are just pretty much washing there hands of anything. Because if you call then back you get no help. The Peachtree group property in Oakhurst N. J. has the potential to be amazing but because of staffs relaxed attitude. It is abysmal. Dirty room. Wet towels upon check tv didn't work and woke up to a bug in the bed. Which there answer was we are near the woods there are gonna be bugs! NICE. Hilton here we come!

Marriott's rewards program is no longer worth being loyal to the brand. They have turned the program into a joke. Stay at the best hotel you can for the money. You can join the program just in case Marriott ends up being the hotel you choose. Do not plan on any real value from the points program. It is obvious they want to get rid of it...

Confusing cash + points interface and terms, customer service seems more concerned with policies then customer loyalty.

Marriott rewards has gone down hill to become the worst reward program on the planet. I have been I lifetime titanium member for over 15 years and each year they come up with new ways not to reward you! Recently spent close to 10,000 for a group function, not only did they refuse to give me points, they did even honor my status at the hotel. When I contacted rewards to notify them, they refused to give any compensation. I also booked rooms at different hotels for my team and they , refuse to compensate for that. I recommend finding better value hotels such as I did in Korea on other platforms for much less and get your own rewards or join another rewards such as Hilton and share the value to maximize the benefits you deserve