marriottbonvoy.comReviews of marriottbonvoy.com

As a very longtime Bonvoy Titanium Lifetime member, I discovered a few weeks ago that if I’m booking two hotel rooms using my Bonvoy account for myself and my daughter and son-in-law, and the hotel stay dates are not on the exact same check in and check out dates, never book multiple Bonvoy hotels as you will NOT get points for both reservations. Instead book one Bonvoy hotel and one other different hotel brand,such as Hilton Honors, close by, so that you will earn points for both stays albeit with two different loyalty brands. Hilton Honors is as good as or actually much better now than Bonvoy.

I’m a big Marriott fan but I’m about to switch over to Hilton. The last two trips we made to Tallahassee, the rooms were horrible. Neither shower would drain, the places was dirty and both hotels are so outdated . My wife refuses to stay their next time. The biggest let down for me was the sawgrass Marriott in Ponte Verda Fl, this place had beautiful landscaping throughout the property but the place itself was run down to charge somebody that kind of money. Marriott better get it together before they lose all the people that respect their places and would rather pay more for nicer hotels. We are almost at that point.

July 7, 2024 Wanted to update that I added 2 stars because Marriott ended up reviewing the call and realized that I had not been given my quoted rate. So, they sent me a $50 gift card. It came on the day I was due to check out. However, it would have been nice to have been provided good cusyomer service initially. The process is too hard. Original Review: I called the Marriott Bonvoy Customer Service to get help in modifying a reservation. I recorded the representative's name, date and time I called plus the rate quoted and contents of our conversation. I was informed to use the same reservation number and check the update within the hour. My reservation was not updated until the next morning in the app, but I called CS back immediately because my first rate, which was supposed to be unchanged was increased and my added night was more expensive than quoted. After speaking with a supervisor, I opened a case and was told the call would be reviewed and to expect an answer within 24-48 hours. If the findings were in my favor, (which I was 100% truthful), my rates would be adjusted. Well, 72 hours later, I had to call CS back and a new supervisor basically told me it would now take 5 business days (I leave for my trip in 4) to check the call because I was just requesting it (not true as I had given them a prior case number to followup) and that basically there was nothing supervisors could do. They even insinuated that I made the change online rather than the representative despite me providing a name, date and time of call, and being willing to send the call log from my phone. It feels like being a member of the program is useless. Customer service is going down just like many of their hotel chains. Your loyalty and committment to this chain does not matter, so don't be afraid to shop around and give your hardworking money to other chains that might be newer, renovated, and treat you better.

Great service in Orlando and Atlanta airport. But way too expensive.

I booked Westin Hotel Frankfurt for this December. Booking confirmation included only 1 adult should have been 2 adults. Westin hotel corrected this but charged an extra €28 without explanation. Marriott BonVoy promised they would have hotel revert back to my original price and add the 2nd adult. But Westin hotel will not honour this. Not sure what use BonVoy is - they have no authority it seems. Terrible experience and I haven't even arrived yet!? Update: I have increased scoring to 3 stars as BonVoy have confirmed the issue has been resolved and extra charge lifted. Not sure what reception I'll receive at the hotel in December. Fingers crossed.

Stay was good besides the room service. We asked for towels and tissue and but no cleaning and ladies rolled her eyes.