marriottbonvoy.comReviews of marriottbonvoy.com

Where to start. I want to log in, it askes for may phone and other stuf. Aparently my phone is already used so I must have made an account. when pressing lost password I end up in an endless loupe where I am send to the register page again. This is hopelesly none professional.

Jammer wij hadden dit hotel geboekt om onbezorgd op vakantie te kunnen gaan. Lunchen doen ze niet en diner moet je ook maar op het vliegveld gaan doen. Dan had ik beter een goedkoop hotelletje kunnen boeken . Ook geen koelkastje of kluisje of kas t op de kamers. Jammer maar dat doe ik niet meer.

The “client bonus program” is getting worse and worse every year. The value of the points is in the meantime almost zero, bookings rules to collect points are designed in a way to suck out the money of the customers. E.g. booking two rooms for a longer period is close to impossible, as the second booking for the identical time is increased by factor 5. Booking two rooms with different dates or any other deviation leads to a disqualification to get points. Spending 1200€ for three nights while spending 1600 on the other room for four nights brings you therefore only the points of the longer stay. Greediness per perfection. Customer services tries to make one happy with a “one time exception of 500 points” to keep the customer happy. This is insulting and so far off from anything a loyal member of more then 9 years with platinum plus would expect and should receive. Thank you for nothing Bonvoy.

I am riveted by the complete lack of customer care or service by their ‘supervisors.’ Was on hold for nearly 2 hours. Finally got a supervisor named Tatianna on the line and was cut off three words in. One hour more of the phone loop hold, I finally spoke with a supervisor named Brad who was well prepared with scripted responses, none of which were to provide solid service or customer loyalty after years as a member. He simply made zero attempt to resolve the concern and offered no simple solution. I then contacted the hotel directly and fortunately the manager professionally resolved the issue in 3 minutes. Never again would I use nor recommend Bonvoy. Burn your membership.

Booked online for a weekend in Manchester. Everything was ok but when I got to the room it was dirty so I asked to be moved only to be told I'd have to wait which nearly made me late for my theatre booking. Once the room was sorted everything else is ok with the hotel but the check in experience was enough to ruin my stay.

Extremely slow server especially when you try to log-in from a European city. Ridiculous, what does Marriott think the Center of the world is their HQ?

How the hell is booking.com a $130 cheaper then bonvoy Marriott offer. Same hotel same days!!! 😡🤬

Booking on app is surprising easilyj to do by accident and was charged for a full nights stay, even after I canceled immediately. Customer refused refund.