marriottbonvoy.comReviews of marriottbonvoy.com

As a Marriott Bonvoy member, I was extremely disappointed by our stay at the Sheraton Great Valley Hotel from July 10–12, 2026. I have come to expect a certain level of quality from Marriott properties, and unfortunately, this hotel fell far below those expectations. I understand that the restaurant was closed for renovations. While that wasn't ideal, I recognize that renovations happen and was willing to overlook that inconvenience. However, the biggest reason we booked this hotel was because it had an indoor pool. We were traveling with our 11-year-old twins, and when choosing hotels, a pool is one of our top priorities—especially during a weekend when temperatures were in the high 80s and they had games all day. Unfortunately, the pool was green and completely unswimmable for our entire stay. This was incredibly disappointing and unacceptable, particularly given the premium price we paid. Had we known the pool would be unusable, we would have booked another hotel. To make matters worse, on Saturday evening my son went to take a shower, and the entire shower handle came off in his hand. Because he couldn't adjust the temperature, the hot water burned his arm. My husband had to use our room key like a tiny screwdriver just to reattach the handle so our son could finish showering safely. This was not only an inconvenience but also a serious safety concern. Later, we called the front desk to request additional towels and were told there were no towels available. We were also informed that the front desk employee couldn't help because the hotel was short-staffed. Running out of clean towels at a hotel charging over $300 per night is simply unacceptable. Overall, we paid a premium price for a stay that included: An unusable, green pool. A broken shower that posed a safety hazard. No clean towels available due to staffing shortages. A restaurant closed for renovations. These are not the standards I expect from a Marriott property. I have always tried to stay within the Marriott family because of the consistency and quality I've experienced over the years, but this stay has me seriously reconsidering that loyalty.

WORST promotion campaign by MARRIOTT Bonvoy ever. They just released on 15 July 2026 a promotion double your nights. Apparently this is not for everyone, my friend did receive it, but not me. I called them and all they can say that it is a TARGETED PROMOTION. but no one can say how and who is targeted. on a fb group "Marriott Bonvoy Elites Uncensored" you can see many comments, like this "I’m titanium and have nothing so far. My hubby is platinum and got the double night" I am Gold for life and did not get it, my friend is only Gold this year and she did get it. Many peoples are not getting this and no one at Marriott can or want to tell us why? Did I say anything wrong about AI? Is my computer does not like me? Normally, Business will reward their best clients, not create division and segregation between their valued customers, even in the same family?

I am a Marriott Vacation owner and currently have the Marriott Bonvoy Credit card. I have 143,000 points to use. To put that in perspective, I have charged close to $143,000.00 over the years with my charge card. I wanted to stay one night at the Fairfield Inn in Key West on a Thursday night This is a three-star hotel. One night is 165,000 points. Really????????? At other Marriott locations, I have tried to use the points for a suite. Can't do it. I can only have a basic room. That's not Marriott; That's a Comfort Inn. This card offers nothing. I would be better served to have a Capital One card. Reply Forward

I signed up to Marriot Bonvoy programme and then stayed at one place for a week under my email address and name. I booked through booking.com. They said it would be applied by emailing and I did. the week after i stayed at the first hotel i went about 30 meters and stayed at the Marriot in Louisville and I booked DIRECT this time. I stayed for 7 days. Yet no points on the account still and despite emailing and telling them when i stayed... still no points or status upgrades here. What is the point? I can prove it all with emails, app screenshots etc etc. Maybe this works for some people but my stuff is simple on my only email i have since being 16 years old and i have a HUGE amount of resentment now for Marriott anything. Next time i am gonna save money and stay anywhere but. Not bad rooms but if i can't progress like you say people can then what the hell for? Whenever points schemes come into the mix there is never just a human being to call who can sort things out then and there and done. It is always "You will hear back within 4 weeks about this". Serious? there is a system. there is points. there are notes and a CRM / database. There is a manager. If companies want repeat business, this one shows that they don't give a damn about it. Charge more than others, offer points schemes and then no honouring them. Thanks so much. I hope the people who read this can hear my sarcasm in the thanks.

We booked "The House" hotel in Barbados for a relaxing beach holiday, (we booked via BA) based on the hotel’s website & BA’s. Their website clearly shows a nice sandy beach stretching the whole width of the hotel. Upon arrival, it became immediately apparent that substantial construction work was taking place at The House itself, in addition to the ongoing works at Tamarind. We had not been told about this in advance. It was also immediately obvious that the beach bore little resemblance to the photographs and descriptions displayed on either the hotel websites. The extensive beach shown in the promotional material simply no longer existed. The beach had been washed away during Hurricane Beryl in July 2024 and that restoration work had not been undertaken because of the refurbishment of the Marriott properties. Despite this, The Hotel didn’t update their websites or removed the pre-hurricane photographs. For almost two years they continued to market the hotel using images and descriptions that no longer reflected reality. Had the true condition of the beach been accurately represented, I would never have booked this holiday. They are still putting posts out on Facebook showing the beach that doesn't exist, despite being told by numerous people to stop misrepresenting the truth. The remaining section of beach was extremely narrow, steeply sloping and largely unusable. The sun loungers were positioned on an incline, making them uncomfortable and rendering the tables impractical to use. This limited beach area was also directly adjacent to the construction site. The construction work itself was by far the most serious issue. It took place throughout the day, every day, including weekends, and frequently continued until around 10.00 pm. The beach was directly in front of the building site with no screening whatsoever. The constant noise from drills, hammers, angle grinders and construction equipment, together with builders repeatedly shouting to one another across different floors, made it impossible to relax. Dust and debris from the site regularly blew across the beach and surrounding public areas. There was nowhere within the hotel public areas where guests could escape the noise or disruption. Marriott should have closed this hotel whilst the building work was going on, updated their website & not put their staff in the position of having to defend this situation. One further minor issue that just shows that Marriot Bonvoy cannot be trusted is regarding the use of facilities at their other properties. Most are free, but if you want to eat at The Colony, you pay but get a 30% discount. What they don’t tell you in advance is that you have to pay $150 each to join the Colony club for the day. I will never book another holiday in a hotel owned by Marriot Bonvoy, they are dishonest & mis represent the reality of what you get.

During our stay at the Palencia Marriot Bonvoy we where robbed inside! The restaurant. No staff was there and no one at the reception, the robbers could freely walk in and outside stealing our passports,money key's cellphone . No excuses where made and we are still waiting for answers after 8 months! The lack for there customers/guests is horrible. I am very dissapointed that the Marriot company does not have made any excuses about the robbery and further more not any compensation for the lack of control at the reception and the restaurant. The robber could easely walk into the hotel and walked tru the restaurant to steal the back and walked out the hotel without any control by the staff! We are now 6 months further and nothing happend , from Marriot! When i dont get any satisfactory answer i am going to take further steps .

Booked with third party a Marriott Room in London. Was not credited points, although Marriott took the payment, not the third party. Marriott BonVoy now mentions that since the booking ( not payment) was made by third party I should take up the points situation with the third party. They wipe their hands clean of points redemption, although Marriott took the $2000 payment for 4 nights in London? So in neither way did I get a points redemption ( 3rd party or Marriott). Terrible customer service.

TERRIBLE CUSTOMER SERVICE Management handled my concerns about my recent stay at Moxy Halifax, from 20 May to 26 May 2026, very poorly. My questions were dismissed, the response I received was defensive rather than helpful, and my follow-up rebuttal was ignored. Good customer service is about listening to guests and addressing their concerns. Unfortunately, that did not happen here. Based on how this complaint was handled, I cannot recommend this hotel chain.