marriottbonvoy.comReviews of marriottbonvoy.com

Waited 40 minutes to chat with a "live agent" pnly to be kicked back to the AI assistant. They don't give a damm.

It was a mistake to join Marriott Bonvoy and I’m cancelling and never staying in another property of theirs $12 a day parking in a property out in the suburbs hidden in the “policy section”. When I call customer service I held for 49 minutes and the agent basically said it’s up to me to search through web sites to find out about hidden fees. What a predatory company!

The stay at the TownPlace in Boone NC was nice but my interaction with the hotel manager was subpar. We arrived in fact early, 2:15 and the published check in time was3 pm. The deck staff asked how can we help you… my wife said “check in “ to which the man at the desk responded “NOPE” along was a shooing hand gesture. I then stated we wouldn’t actually be checking in we would just like to get a key as we were going to a family gathering and would not be back until later that evening. To which I got the same hand gesture and “NOPE it all or nothing “. I have been a Bonvoy member for years and have never experienced that kind of rude and unprofessional behavior from anyone. Had we not already booked the room and read the cancellation policy we would have stayed at another venue.

I have been trying to talk to a customer service rep about 3 times now and have been left waiting for 30 minutes . I am trying to understand what the charged my credit card the full amount of my stay when it all should have been a points stay. And yes all my points were taken . I need help before I go on my trip .

Andrea was amazing and made us feel at home and was very helpful with checking in

Arnaque, soit disant 1 mois gratuit duo linguistique pour une inscription.! Le code N.A

The worst customer service I’ve ever experienced. I’ve been trying for hours to talk to someone about a current reservation and it sticks you in a loop regardless of what number you call. I missed a flight and needed to change my reservation dates and I had to give up. Not a single human representative regardless of the options I select.

I am a titanium member after I was ambassador last year, guess how many times I got upgraded out of the required 100 nights and 75 night ? 3 nights it’s hopeless and genuinely bad , they took the Sheraton program down to the drain and appreciation for loyalty is much less than loyalty for tips