marriottbonvoy.com is listed under Hotels.
marriottbonvoy.com (marriottbonvoy.com) has 434 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Scott M.
Rewards Account was hacked and a reservation using my points was made in another state. I immediately called customer service to alert them. They did nothing. Allowed the checkin and 2 day stay and then actually sent me countless emails to review the stay! Now I’m waiting for a 3 month investigation to remunerate my points. Contacted customer service a number of times. They are truly worthless!
Ron S.
Ruthless & worthless to consumers is all that needs to be said
Philip S.
Life-long member of Marriott Bonvoy, reserved a room at Delta Philadelphia Airport Hotel December 20, 2023. Not told of any parking options despite others having as many as three to choose from. Charged us $425 to park and closed the complaint without taking any action!
Jorge Rodriguez (JiR Photo D.
It's the worst rewards program out there. DO NOT fall for the Marriott Bonvoy Visa Offer in their app or website. It's a scam. The customer service representatives lack any knowledge of the program or ongoing promotions.
Yousuff H.
Hi I'm a Marriott member since the last 15 years. Their customer service was 7 star before this Bonvoy CS team came into the picture. Ever since this Bonvoy team came, their brand image has taken a severe beating. Customer service has nosedived into negative rating. Customers have to literally beg for service, even then the moron bonvoy team won't do their job. It's a pathetic state of affairs. This is continuously happening from day one of the Bonvoy team's existence. In India it is even worse situation with Bonvoy. Not sure why Marriott has compromised on quality and allowing this mediocrity that is hurting it's own brand image globally?!!!
Alan
Customer services replies quick enough... until the issue is discovered to be underlying that needs more than a quick reply. I've provided everything from detailed descriptions to screen recordings and a simple bug of points transfer can't be done. So - what's the value in earning Marriott Bonvoy points and/or a loyalty program when the first hurdle of a points transfer can't be done?
Tim Z.
Here is how much you will pay using your Marriott membership point. and if you paid not using your points, pay cash out of pocket—exact copy and paste. this is for the exact hotel, room, and date. Note: Average Value of 50,000 Points=$430 you decide. 1 room for 5 night(s) Monday, March 25, 2024 149.00USD Tuesday, March 26, 2024 149.00USD Wednesday, March 27, 2024 149.00USD Thursday, March 28, 2024 149.00USD Friday, March 29, 2024 149.00USD Total Cash Rate 745.00USD Estimated government taxes and fees 111.75USD Total for Stay 856.75USD Vs. You have 101,473 points. You'll need to buy 65,000 points for 812.50 USD to book this stay. Purchased points are non-refundable. 1 room for 5 night(s) Monday, March 25, 2024 Free night37,000POINTS Tuesday, March 26, 2024 38,000POINTS Wednesday, March 27, 2024 38,000POINTS Thursday, March 28, 2024 41,000POINTS Friday, March 29, 2024 49,000POINTS Total Points Rate 166,000POINTS Total for Stay 166,000POINTS
TosNoom
They ran out of blankets last night (somehow), then managed to clean our room without noticing that we didn't have a blanket even though they had multiple. Overall, room service is pretty brain imploding, but the people at the front desk are pretty nice. They also have complimentary breakfast which is suprisingly tasty, considering its hotel food. Note: This is my experience at the Santa Fe branch, so this may not apply to the other locations.
