marriottbonvoy.comReviews of marriottbonvoy.com

They'll charge you in full, upfront, 90 days in advance and you can't change anything, upgrade the room or cancel your reservation. What a suck company. I'll never stay at a marriott property again.

I don’t see the point of this member scheme, I tried to book a vacation through the site and found it was £1,000.00 less if I booked it via a third party site that amount over an 8 day period is astonishing, I did email them and let them know, I recieved an email asking How did we do?” I responded that you haven’t done anything, I hadn’t had and still hadn’t had a response to why its cheaper to book via another party rather than direct with the Hotel group

Extremely bad customer service they reply with a different subject from what I originally wrote to them. They don’t address the issue they don’t offer any compensation they don’t even consider it. I am going to end my membership with this greedy group and I will never book any hotel with them.

When you have periods of spending many nights with them (5 years in a row) reaching gold membership, they are kind, but when having a slower travel scheme and silver again they get rude and nasty. Even booking as a member becomes more expensive them picking up deals on line. Bye bye bonvoy, hope you will do fine but I am out!

In august 2023 I joined Bonvoy to take advantage of the 3 free days after expending $3000 in first three months. Me, ANA SIQUEIRA and my husband LUIS DURAN, opened a Chase Visa account, and spent over $5000 on this card. Our points and our 3 free nights (150000 pts) were never deposited in our own account. Instead, they made a mess and apparently is my father in law who lives in Brazil, AND IS NOT A CHASE CARDMEMBER IN OUR ACCOUNT. He is getting our points and MARRIOTT NEEDS TO CALL US IF THEY NEED MORE DETAILS. They don't want to credit my 3 nights and our points to our account. We had been on the phone several hours with more that 6 agents and supervisors from Marriott and from Chase, and none is willing to fix the problem AND CREDIT THE RIGHT ACCOUNT. (CASE # 529727175)- UNRESOLVED! We are genuinely worried with the unwillingness from BonVoy to fix this issue immediately. My father is willing to help us. Marriot needs to contact him in Brazil. AFTER 5 MONTHS, THEY FINALLY FIXED THE MISTAKE AND GAVE US THE POINTS AND REWARDS. HAPPY VALENTINE'S DAY!

We have always been looked after incredibly on any of our multiple Marriot Bonvoy vacations. Currently on our Honeymoon in Vietnam. Staff as usual are incredible. Very grateful to be here and have been spoiled. Only issue is we only have 1 week left before we go home. Marriot Bonvoy is in our opinion and Excellent service. Thank you.

I have made a reservation and paid a pretty penny. Most of the lights in the room don’t work. Power strip doesn't work. There is nowhere to plug in my laptop except for in the wall across. All the table lamps are out of order, none work. Bedside light doesn’t work. So I had to keep the door to the bathroom open for some light. Front desk doesn’t care and doesn’t respond. Parking lot is not plowed. I left early and am not looking back. Stay away from this joint. You clearly don't get what you paid for. Nothing but a one-star hotel with inflated prices.

Marriot Bonvoy is NOT recommended. Points expire in attempt to require scheduling more frequently than may be possible or needed. Points value is ridiculously small. No value in this service. Cancelling today. Expedia or some other service will provide more options with better service.