MarmotReviews of marmot.com

Marmot company closed not too long after Covid and unfortunately left their website up. They’re based in Colorado and their main store is permanently closed. I ordered from this company and have yet to receive back funds.

I think they might be out of business but haven’t told anyone yet. Like so many others, I ordered on line but it has been “in progress” for several days and no one answers their phones or returns emails. They do have a recorded message that has not been changed for several days stating they are fulfilling orders dated 11/28. I called a company store in Steamboat Springs and the person I talked to apologized and said he’s been getting similar calls from others like me but he was told the online order site has been shut down temporarily because they are in training with no one to answer the phones right now. Don’t think I buy that story and a very strange way to run a company if you care about your customers.

I wish I could give 0 rating! Please stay away from this company and this brand! 10 days past and my order still not shipped! And phone call to customer service never got through. What a joke!

Ordered a coat December 1st and it says still processing. Called a few times to inquire stayed on the phone for 45mins but no one answers the phone. No phone or email response. Hopefully i'll get my order. I thought this was a good company, might be my first and last time buying from Marmot.

Coat got delivered to the wrong address -- fedex photo shows wrong address as well. A few emails and calls to marmot. No response on emails and calls are dropped when in queue.

I placed an order. I called them to cancel it. However, they told me they could not cancel it saying it would be shipped in 24 hrs. It has been a week since I spoke to them and the order still has not been shipped. I called again today and the person on the phone was not able to help and disconnected the phone.

I put in an online order a week ago for 2 winter coats for our upcoming overseas trip. A week later, the order is "still processing." I don't want to purchase the items anymore because the time has ran out to get them in time for the trip. I called up Marmot's customer service, and got the recording that ALL their employees are going through "training" and got hung up on! There's no option to cancel the order online for that hasn't gone through yet. Basically, your credit card information is held "hostage" until when they choose to process and send your items. I don't want the items anymore since they won't arrive in time, and I don't want the items to be sent to my house when there's no one there to receive them! My credit card company says the only option is to cancel my credit card and get it re-issued with a new number, which is what I'm forced to do! Marmot is a company with shady business policy. They advertise and take orders they cannot fulfill, and then disallow customer to cancel "in process" order. It's like holding customers' credit card information in purgatory! It's ridiculous!

Ordered a coat 8 days ago and it still has not shipped. No response to my email. Nobody answers the phone. A great product I thought with NO service.