Maker of packs, tents, sleeping bags, and outdoor clothing. Marmot
Marmot (marmot.com) has 148 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Lisa S.
My limelight 2 tent fly leaked so everything inside got soaking wet. It has life-time warranty. Here is response form Marmot: Hello, I am sorry to hear about such issue and the wait, however at this point we do not provide or sell or replace rainflies. We are out of stock. I do apologize for the inconvenience this may cause. UPD. It was totally crazy but I got a replacement. I'm afraid to go camping with it now as I don't trust the quality anymore :(
Kim C.
I placed an order over a week ago. It is still “processing”! I called when Customer Service opened and all representatives were away from their desks training. Just days from the Christmas cutoff during in the business time of the year in a pandemic! Though it is likely just a way to stop the rush of calls that they know are coming at 10:30 EST when customer service opens. I called back 40 minutes later and waited over an hour to talk to a customer service rep, who says things are delayed 3 additional business days due to Covid. Regular processing time is 1-3 business days an additional 3 would be 4-6 and I am already at 6 business days, and no sign of it shipping. Customer service has no idea when it will, just that things are behind due to covid. She offered to have a supervisor call me. Not sure what they can do, but I said sure. She said they would call within minutes. I waited three hours and no call. I called back waited 1.5 hours and the rep accidentally hung up while looking up the order, I just want to confirm it will in fact go out today. I also ordered from Back Country, MooseJaw, REI, Helly Hansen and EVO and ALL have managed to ship and some have already delivered. Marmot was my first order! Very disappointed, I hope that it does indeed go out today or I will now be left to return the items and have to deal with customer service wait times again to get my refund. At least I know with four days until my trip that some of their competitors can get it here even in that short time frame.... some shipped the day I ordered and came the next business day! UPDATE: After another 2 hours on hold I did manage to get a customer service rep who was very helpful. Cautiously optomistic that I may get my order by week’s end. Upping my review to 3 stars in waiting to see if it ships as promised.