MarmotReviews of marmot.com

Their customer service is nearly non-existent. They cancelled an order of mine via email after sending me an order confirmation and gave no explanation as to why. I spent over an hour on hold after calling their customer service department waiting for someone to pick up and place the order again for me. Then the customer service representative I got was strangely argumentative and defensive when I asked him about when I should expect to receive the order and would not directly answer the questions I asked him. He also sounded like he was from India and didn't fully understand what I was saying. It was weird and unpleasant.

This is the worst consumer service I have ever had. Return payment are always late, you must call them to get your money back!!!!after 3 weeks of receiving Return order. And the payment is not right 😐. I really like marmot, but they need to do something with their service!!!!

Disappointing…. On my second zipper breaking on 2 Marmot jackets. Just bought a pair of hiking pants, so many labels on the inside (9 of them had to be cut out, very scratchy & uncomfortable. Really wanted to support a small business from Northern CA I’ll just stick with Patagonia.

Marmot recieved my return order and never gave me my money back. Weeks later I called and they said another department processes the credits after returned, it's not automated. WATCH YOUR CREDIT CARD CLOSELY! Darn, I like Marmot gear...but what a cluster.

Customer service is non-existent. Ordered a coat (340.00) by overnight shipping. Item was never shipped. No one answers call. Automated message directs to an online form. Tabs for forms don’t work. Emails go unanswered. Stay away.

Like somebody said, I wish a zero was available. Ordered a coat on Black Friday and it hasn’t shown up. Customer service is worthless. Apparently, the color I ordered may be out of stock. They can’t say for sure. No one returns calls. It’s terrible.

called multiple times and waited over 30 minutes with no answer, finally got through, order processing but cannot be canceled. said call back to get order canceled. I don't have hours to spend tracking down customer service.

-5 STARS. I ordered a tent that included the tent, poles, stakes, storage bag, a footprint and rain fly. i was only sent the rain fly (no tent, no poles, stakes, etc, just the fabric). upon reaching out to marmot they informed me that it was me who made the mistake. sent them screenshots of my order and even hilighted order description that stated it was a tent and what it included (the photo on my order didnt even have the rainfly on it). they responded letting me know that theres now way i got a tent from them for so cheap. i explained that in the screenshots they can see the tent is big time on sale and i also had a 50% friends/family discount. they ignored it and said it was still my fault but they could offer me 50% off of another more expensive tent that was unrelated to what i ordered. i asked if they could at least send me some stakes and poles for the rainfly as if i ordered that like they said it should have come with it. they refused because "that would too closely resemble a tent". what absolute crap. ive supported their company for the better part of 2 decades and wont be endorsing their company again due to their false advertising and refusal to make anything right. i was also hung up on 3 times when i didnt accept their rude answer of "you ordered it wrong" before i got somene semi professional. if someone from marmot sees this and cares id LOVE to share all of my screenshots of my terrible experience with your company