MarmotReviews of marmot.com

Don’t buy the “we stand by our products” claim. My rain jacket showed discolored spots after first wash. It’s five years old and rarely used, but didn’t think that mattered, given their claim. They would not replace my jacket. Patagonia customer now!

I have an old Marmot waterproof raincoat and the inner waterproofing started to flake off. I had no idea when or where I purchased it, or how much it cost. I contacted Marmot via their website and provided details and pictures as requested. They determined that it couldn’t be fixed and provided me with a very generous credit, based on the estimated original cost of the coat. I ordered a new waterproof coat, similar in design to my old coat. I received the new coat a few days ago, only a few weeks from the original warranty claim. I am a Marmot customer for life!

Contacted Marmot customer service 6 weeks ago and received an email reply that they would reach out in two weeks. A month went by & I called their “customer service” line. That’s minutes of my life I cannot get back…After reading these reviews, I sure don’t want to send a virtually new jacket with an improperly sewn side zipper…Will try to find someone to repair. Will not waste any more time with this label. I am done with Marmot. I too am sold on Patagonia! Sadness….

Sent in a parka for a warranty repair of a bad zipper in November; it is now March and we cannot get any information about when we will get our item back. We received an email saying it was next in line two months ago but it seems to have disappeared. We have not received any response to requests to get the parka back even if it's not fixed. I will no longer pay for Marmot products if a warranty means they steal your belongings. UPDATE: After 10-15 attempts to email and call the warranty center itself were unsuccessful, we emailed the regular (non-warranty) customer service line with threats to take legal action if they failed to return or replace the (very expensive) coat. It took some time to hear back, but we were finally offered a replacement. Upgraded my review from 1 to 2 stars, but will not be shopping with Marmot again.

Their warranty service is worse than abysmal - don't count on them even honoring their warranty. I wouldn't recommend buying their products. This does not appear to be industry wide....I have warranty experience with Mountain Hardware and it was stellar!

I bought a Marmot Eclipse EvoDry jacket less than 2 years ago and the water never really beaded off of it that well. Now it literally just soaks into the jacket. I bought it on sale directly from Marmot but the original price tag on this jacket is $250. It says on one of the tags "STAY DRY GUARANTEE - A lifetime of rain protection". I still have all of the original tags, receipt, and the original packaging it came in. I have been trying to get a hold of the company to either fix it or give me a replacement and they are not getting back to me. I have put in a claim with Marmot Warranty & Repair and they were supposed to get back to me 5 days ago at the latest and still nothing. This company is not what they used to be. They are liars and do not stand by their product. The quality of the products and the customer service are trash! DO NOT WASTE YOUR TIME OR MONEY!!!

This whole order has been one problem after another. The Marmot website is glitchy. First I entered my 15% code from signing up with my email. The order didn't go through even though I was correctly entering my credit card information. Then I tried ordering again but got a message saying the 15% code had already been used. So I signed up with another email and got a new code. I put in my order and then paid with Apple Pay. They then used another email address (probably the one associated with my Apple Pay) to send me my confirmation. The confirmation said I ordered a Large. I ordered a Medium. I tried to go in to change the order using the confirmation email but the account said there were no existing orders under that email. I emailed their customer support. Didn't hear back so I called them this morning. The guy told me that they couldn't "tamper" with an existing order, that I would have to wait until the large was sent to me and then return it. I told him this was environmentally wasteful and unnecessary since the order hadn't been shipped yet. He told me there was nothing that could be done. I asked for a manager. He told me one would call me in the next 48 hours. No one ever called me.

I ordered a Marmot Minimalist Pro jacket in February 2023. Price on website and price I was charged was $275. Item arrived and production date on jacket tag is October 2021. Because jacket is 1 1/2 years old, the price tag attached to the jacket read $250. Overcharged for an older stock jacket.