MarmotReviews of marmot.com

Marmot has terrible customer service. I purchased a jacket from them that fell apart within a few months. I made a warranty claim, and instead of replacing the jacket they gave me credit that I could use. Using the credit proved to be impossible. I was instructed to call their warranty department, and the hold times were extremely long. And when I finally got someone on the phone, they told me they couldn't help and to email customer service instead. The emails I sent to that address, however, kept bouncing back. I still have been unable to get a replacement from them. I will never buy a Marmot product again.

This is in an email from customer service: high volume of repairs, up to 5 or 6 months to repair, no reimbursement for shipping, " Please, bear in mind that we are still dealing with a backlog and it may take time for warranty team member to contact you. Our current full repair time is 7– 9 weeks: Evaluations 3 –5 weeks | Repairs are an additional 2 – 4 weeks. Please note, If we continue to experience a high volume of warranty repairs, and our responses will temporarily take longer than normal. We apologize for any inconvenience, and appreciate your patience and understanding during this time. Thank you for your understanding and I apologize for any inconvenience caused. Marmot Consumer Service "

I bought a limestone 8 tent. It was missing awning poles. It is clearly stated in red that the poles are included. They are not. Customer service replied that they were available for purchase but not included. When I called, they said they would look into it. After 1month, they decided that they were going to send me the poles and would send me the poles. We are now at 3 months, still no poles. A week ago I was told they would ship in 2 to 4 business days. Still nothing. I have talked to the store I purchased it from and they will honour the return. I am done with marmot. Worst company ever. I wish I could rate it 0 stars

Paid EUR145 online for a rain jacket in December 2021, have still not received it and Marmot refuse to reply to my emails. I would say: never use Marmot. They steal your money, full stop. I intend to sue them through the Small Claims Court but above all, I want to warn all consumers off them.

never use this co. never. i returned a jacket and my credit card I used was inactivated so they just decided to "send a check" but I never got the check and every time I called - waiting to get my $320 back, my call would be dropped.

STAY AWAY FROM HERE !!! This will be the "first" & LAST time that I ever order from Here !!! Once you have invested All the time it takes to, finally, decided what you want then, place your order, you think you're "done", but you're NOT, because Now, you get to be Jacked Around, by somebody, in INDIA, that has, absolutely, No Idea WHAT is going on with your order, that Over a week later, still has NO TRACKING NUMBER & may be "Out of Stock", by the time they get to it, if Ever !!!

This is nonsense and unacceptable.Warranty department made me for so long over the the phone and as soon as they pick up they disconnect.They dont want to hear a thing.Bye bye Marmot..No longer Im going to purchase or have my family purchase from you

DO NOT USE marmotsaleuk.com I bought a Marmot coat recently and going through the checkout, the price was dropped under £100. It seems credit cards aren’t interested in refunds/ claims under £100. I received no confirmation from the website sale, there is no way of contacting them other than by email, to which they don’t respond. The website do not honour the sale but are successful in getting payment.