MarmotReviews of marmot.com

1) deceptive advertising. the memorial day sale stated 25% off the posted Sale Price. Not how it worked. The noted sales price was the final price. Exhaustive conversation with executive customer service doubled down that the website was not deceptive. 2) horrible customer service for alleged high end clothing. closed weekends, holidays, so unable to discuss before ordering. customer service agreed website sale was deceptive but supervisor said best i can do is offer 25% of the sale price of regular price in a new order. stick with patagonia, rei.

Honestly speaking, the item looked nothing like the listing pictures, honestly, which left me chasing them for weeks. 2 out of 5 stars from me.

Regarding the mens mini logo crew sweater..... it started peeling almost instantly when I washed it the first time, and now after 3 washing cycles...the fabric looks bad. I am always very careful how to wash my cloths, so that's not the cause. So I am hugely disappointing about the quality. Substanderd to say the least. I will pass on this brand in the future.

They have cut cost so much it's a completely unreliable company. Customer care is NON-EXISTANT. I don't way to buy expensive clothing to have zero support - or it has to be cheaper than Aliexpress. Also, if that's how they approach customer care, then I can only guess how they manufacture. In fact, I know how they do it as the last big order from them (a mountaineering suit) had big cuts on the outside. Completely, sadly unbelievably poor quality and customer service. They used to be good products, no more.

Approved for replacement of rain jacket and side zip rain pants. Then told rain pants not available in Canada despite having supply for website and U.S. customers. Customer service stopped responding then claimed they sent a replacement rain jacket. Never received. I have other marmot items, but I will not purchase anything further from this company due to the worst customer service I have ever received.

Purchased a rain jacked from Marmot. The inside material of the product started falling apart all over after 1 year of normal use, not even the outside layer which is subject to more stress. Appalling for an article in such a price range.

All the products I've purchased from Marmot have exceeded my expectations. I honestly was surprised by the company reviews here becasue I have not had any issues with the product, though I've never interacted with customer service. The Tungsten UL tent and Precip jacket I have have both lasted many years of heavy use. I would and do recommend them to friends and family.

I had a disappointing experience with Marmot regarding a return and refund. I purchased two identical winter jackets (different colors) on March 31, 2026. The order arrived on April 8, 2026. I tried both jackets on indoors only to decide which one to keep, and chose the green jacket. I returned the blue jacket shortly after, dropping it off at a FedEx/Walgreens location on April 14, 2026. The return was delivered back to Marmot on April 21, 2026. After following up twice with customer service, I was told both times that my refund was being processed. However, on April 30, 2026, I received an email stating my refund was denied due to alleged “wear,” including dust and pet hair. This claim is inaccurate. The jacket was never worn outside or used beyond a brief indoor try-on, which is standard when shopping online. Any minor lint or pet hair would have been incidental and does not indicate use or damage. The item was returned promptly, in its original packaging, and in essentially new condition. What is most frustrating is the inconsistency between customer service communications (which indicated the refund was processing) and the final denial. At this point, I am still seeking a fair resolution and refund for the returned item. I hope the company reviews its return inspection process and handles similar cases more consistently going forward.