MarmotReviews of marmot.com

For many years I associated Marmot brand as a quality product. I read a few recent reviews, and was suspicious of some things I read on the internet. All I can do is relate my personal experience. I had a rainwear jacket, Marmot brand, for many years. The lining began to breakdown, and I was going to junk the jacket. I contacted their warranty department to see if a repair was possible. Their response was to offer me a free replacement since it was not repairable. They made the work of replacement very easy. I am 100% pleased with their product support.

I had a down jacket which is 15-20 years old. Recently the zipper started to open up. I contacted Marmot in the hope that they could/would do a repair, at my expense. I was pleasantly surprised when their response was that they couldn't repair it but would replace it. It was old, I had no receipt but still they went ahead with the replacement. I was so very delighted with how they handled this

Since I trashed north face yesterday over the customer service or lack there of, I felt it only fair to point out a stark contrast in the way the two companies handle customer service and warranty. North face had none and wouldn’t replace a five cent zipper on a jacket. It cost me $15 to mail to them because I I was told they had an unconditional guarantee. On the other hand, Marmot, while a little slow in responding (although it was right after Christmas and I’m sure they were slammed) gave me store credit worth four times the original item’s MSRP and shipped it overnight. That’s how you gain and kick customers. And of course, a good product.

I've been using Marmot, The North Face, and Patagonia for over 30 years. All of these companies, I use because of the quality of their gear and the lifetime warranty. All these years, I've had to utilize their customer service and warranty at least once. Marmot by far has the fastest, easiest and most responsive customer service I've encountered. The gear I've used has been for mountaineering, hiking, snow sports, and camping. I'm sold how well they stand behind their products...Way to stay competitive Marmot!!

I have bought a number of Marmot products in the past few years, and has warranty issues with 2 of them, ( the same parka , actually) . I had bought both of them on sale , about 60% off. The claims were processed promptly and I received a credit for the full price of both parkas. The credits were easy to use and now I have 2 really nice brand new jackets. My experience with Marmot has been very positive,

Seeing a notice somewhere that Marmot has a lifetime product warranty reminded me that I had a 20-yr-old Marmot raincoat whose inner lining had peeled off. I thought: wouldn’t hurt to try to submit it under warranty, even though I expected I’d be out of luck since I didn’t have the receipt and so much time had passed. I submitted a claim, provided the requested photos, and was surprised to be issued $150 credit, enough to get a replacement raincoat. It blew my mind that Marmot was willing to replace a 20-yr-old product. Best warranty experience ever. As I go to post this, I see someone else had exactly the same experience I did with the same kind of product. I echo her enthusiasm for Marmot.

I have an old Marmot waterproof raincoat and the inner waterproofing started to flake off. I had no idea when or where I purchased it, or how much it cost. I contacted Marmot via their website and provided details and pictures as requested. They determined that it couldn’t be fixed and provided me with a very generous credit, based on the estimated original cost of the coat. I ordered a new waterproof coat, similar in design to my old coat. I received the new coat a few days ago, only a few weeks from the original warranty claim. I am a Marmot customer for life!

The marmot coats are amazing quality, I DO NOT AGREE WITH WHAT THEY STAND FOR but their coats are good quality.