Zoe A.
SCAM!!! Do not order from here!
I was drawn to this company from multiple ads on Instagram. I tried finding similar products on Amazon, but after research found that Marlene's pet shop supposedly provided higher quality items. I should have stuck with Amazon. I ordered the value pack for my cat, Periwinkle's first birthday. I'm a college student and so I worked extra hours to be able to afford it (it's almost 80 dollars). I really believed in this company and wanted to give my cat a more fulfilling and exciting life through these products. When I initially placed this order last Sunday, the checkout page told me that shipping would be 3-4 days. It has now been 7 days, and the package has still not been delivered. My cat did not receive her gifts for her birthday, and I could not afford to buy her alternatives. I am all for supporting small businesses, but being a small business is no excuse for lying to your customers. Honesty is the best policy. If your shipping takes two weeks, then advertise it as such. It is unacceptable that you have customers taking your word at hand value and for you to disappoint them. I wrote multiple emails to Sarah, but she has not replied yet. If I do not receive my package and a reply within the time frame they claim to guarantee a reply by (12-24 hours), I will be calling my bank to dispute my credit bill charges. This company is a scam. All it will do is bleed your pockets dry. Extremely disappointing.
Response from MarlenespetshopJan 30, 2026
Hi Zoe, It’s really disappointing to hear your cat didn’t get her birthday surprise . That’s not how we want anyone’s order to go, and we appreciate you letting us know. Some of our toys ship directly from our production, and occasionally things take longer than expected, but we want to make sure Periwinkle still gets to enjoy her gift. If you reach out to [email protected], we can send your order again or help you try a new toy with free shipping! With Paws and Smiles, Marlene's Pet Shop Team 🐱