MarlenespetshopReviews of marlenespetshop.com

Sarah with customer service responded in less than a day and quickly fixed MY ordering error. I was impressed by that and I’m reordering correctly right now.

This seems to be a fraudulent business. I placed my order on December 9 and never received it. I emailed Marlene’s pet shop and got no response. I sent a message to them in Messenger and also got no response. I want a refund, but since the business is unresponsive, I’ll probably have to dispute the charge with my bank and report Marlene’s Pet Shop as fraudulent in order to get a refund. I don’t want to have to do that, but the business is giving me no choice. My experience with this business has been a major hassle. Save your time and money and buy from a different company!

This seems like a scam. They advertise two pieces for the price of one, but you can find them cheaper on Amazon (the same appearance when you check details). Their website claims they’ve been online since Covid, but the domain was only created this spring (based on the information online from website checking domains for scam). Also, can’t find any evidence of the company having a shop before Covid. There’s no information on the shipment label about where the package was sent from, but it doesn’t seem to be Canada. The shipping service they use, Yanwen, operates out of China. I’ve received parcels from Canada before, and it’s always clear where they originate. However, in this case, the country of origin is unclear. Also, they sell the product 2 for 1, but the size of one item is too small for an adult cat, so again, you are forced to buy two. The item also has an unpleasant smell, raising concerns about whether harmful substances may have been used. To Merlenespetshop: Yes, I received the product, and that is why I can comment on the quality and shipment. And I am not satisfied with myself for not doing a proper store search before placing my order.

I bought the kitty kurlz. My cat is an incredibly picky cat but he really liked the toy. For me, the most important thing was the material since I don't like my cat chewing on Plastic toys, this is a pretty good alternative that is safe for him. 10/10 my cat would recommend.

I ordered a Kitty Kurlz and after a couple of weeks where nothing had arrived I sent an email querying why. They responded very quickly. They telephoned our national postal service twice! I'm guessing in frustration they provided me with address, eircode and phone number of my local postal service. After I dealt with them with frustration I can only admire their resilience. No, I didn't get my item but it wasn't their fault and they did everything to rectify the situation.

I bought two kat kurls as I have a bigger cat. They are meant to hold together through magnets but completely failed to do so. They are also much much smaller than pictures on website so even with two together it was still small. I told them I wanted to return for a refund. They told me I would need to post to Canada at my own expense. I said I wasn't going to do that. They offered to refund half the cost and I agree to this. They did send a refund but it was less than half of the original cost. Overall my experience with this company has been utterly rubbish