MarlenespetshopReviews of marlenespetshop.com

Response from MarlenespetshopMar 24, 2026

Hi Carole, Thanks for sharing your thoughts. 😿 We’re sorry to hear your cats aren’t showing interest in the toy, it can definitely be tricky since every kitty has their own preferences. Sometimes a little catnip or a larger setup can help spark curiosity, but we completely understand that it’s not a perfect fit for everyone. We’d love to help you find something your cats might enjoy more—please reach out anytime, and we’ll make sure they get a new favorite! With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopMar 9, 2026

Hi Sanne, Thanks for giving it a try and for sharing your experience with us. Some cats jump right in, while others take a bit more time to figure new toys out, so what you’re seeing can be totally normal. Here are a few things you might want to try that sometimes help spark their curiosity: • Take it slow: Leave the toy near your cat’s favorite hangout spot so they can sniff and investigate it on their own time. • Add treats: Placing a couple of their favorite treats around or inside the toy can make it more interesting to explore. • Create movement: Try rolling or gently wiggling the toy a little—cats often get excited when something moves like prey. A little patience usually goes a long way, and many cats warm up once they get comfortable with it. We really appreciate you giving our toy a chance, and we’d love to have you visit us again whenever you’re looking for something new for your kitty. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopFeb 6, 2026

Hello Karla, Thanks for sharing your honest experience—we know how picky cats can be, and sometimes they just have their own opinions 😅 Even though this one didn’t win them over, we really appreciate you giving it a try. If you’re ever open to exploring something different that might better match their play style, we’d be happy to help and would love the chance to have you shop with us again. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopJan 30, 2026

Hey Jacky, Thanks for sharing your experience! 😺 We completely understand, every cat has their own personality and sometimes a toy just isn’t their thing. We’re sorry this one didn’t hit the mark, but we’d love to help you find something different that might spark more interest for your crew next time. With Paws and Smiles, Marlene's Pet Shop Team 🐱

Response from MarlenespetshopJan 30, 2026

Hi Kathryne, We’re really sorry for the delays and confusion with your order 😞. That’s definitely not the experience we want for anyone. Shipping issues like this are frustrating, and we appreciate your patience while it finally arrived. We’d love to make it up to you — if you’d like to try a different toy from our website, we can offer free shipping to make it easier for your cat to find a new favorite. We hope your next experience with us is much smoother and more fun for both you and your kitty! With Paws and Smiles, Marlene's Pet Shop Team 🐱