Marketer.com helps ecommerce brands grow faster with less effort. Our AI-powered solution takes the complexity out of marketing by handling creative production, audience targeting, performance optimization and so much more - automatically.Built for Shopify stores and modern brands, Marketer.com eliminates guesswork, saves time, and drives real results.
Marketer.com (marketer.com) has 58 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Website
marketer.com
Category
Internet & Software
Location
San Fransisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Marketer have been exceptional from day 1! Their customer support has been extremely professional and they have been available on a daily basis for reviews, updates and improvements! They truly understand partnership and work for your success! They have run all of my campaigns profitably and I will be adding more stories to my portfolio with them as we grow! Couldn’t recommend them enough!
Response from Marketer.comDec 12, 2025
Hi Greg,
Really appreciate this! We’re grateful to be part of your growth journey.
It’s great to hear the team’s been a reliable partner from day one. Consistency, responsiveness, and actual performance are what we strive for, so knowing that every campaign has delivered profitably means a lot - and proves a lot!
We’re excited to keep building with you.
Thanks for the trust and the kind words.
– Tarik, Co-Founder
KR
Kyle R.
It takes a load off your shoulders
It takes a load off your shoulders. This is for a business that has the cash flow, but doesn't have the bandwidth.
Response from Marketer.comDec 11, 2025
Hi Kyle,
Appreciate you putting it so simply! For teams that have the ambition but not always the bandwidth, we’re here to take the weight off and keep things moving.
Thanks for sharing your experience.
– Tarik, Co-Founder
VB
V. B.
Over the last 8 years I have worked…
Over the last 8 years I have worked with a lot of marketing agencies, promises are made and soon you realize they don’t know what they’re doing. I have found the ai piece of Marketer to be quite excellent. It still needs a human touch, and my account manager Martin has done an excellent job with understanding the needs of my company beyond the ai piece. I give Martin 5 stars for that.
Response from Marketer.comDec 11, 2025
Hi V,
Thank you for sharing this and for the kind words about Martin. We agree, the human side of what we do matters just as much as the tech.
It’s great to hear the AI is delivering value, but even better to know Martin’s been able to meet you where your business really needs support. That’s the balance we’re always aiming for; smart systems backed by real understanding.
Appreciate your perspective and your trust.
– Tarik, Co-Founder
AW
Augusta W.
AI Partner enhancing Ads Performance
Marketer is more than a marketing agency they utilize their AI engine to generate quick, effective creative on Google and Meta and have produced 3X ROAS over a short duration. Smart and nimble team - would recommend to anyone building ecommerce.
Response from Marketer.comDec 11, 2025
Hi Augusta,
Thank you for the kind words — and for recognizing what we’re aiming to build.
We believe the future of advertising is that combination of AI-powered speed and precision plus a smart, nimble team behind it. It’s incredibly rewarding to hear that’s exactly what you’re experiencing. 3X ROAS in a short window is no small thing.
Appreciate the recommendation and excited to keep helping you grow.
– Tarik, Co-Founder
CU
Customer
Great bells and whistles.... however, under the hood it's another story entirely
We've never wasted so much time and money on something so commercially dysfunctional and worthless before.
We were drawn to Marketer through their META ads and their statements about what they could do for us. We already had Meta ROAS of 4:1 and Google Shopping ROAS of 10:1. Marketer were adamant they could scale our advertising while maintaining our ROAS.
We signed up for their pro package (currently valued at $1500 per month). There were endless issues getting started with the 2-month trial we paid for. We went through a total of 4 account managers over the course of as many months, each new one needing new meetings to get going and set up and to share all the plans they had for us.
Finally, the 4th account manager got going with new campaigns, each one with a spend of £50 a day (and left running no matter what). It gradually became very apparent just how young and incompetent the team behind Marketer actually was. Their underperforming campaigns, combined with the complete mismanagement of our accounts in the preceding months, proved extremely costly for us.
We ended our trial with Martker last week, with our META ads running at a 0.9 ROAS, and our Google Shopping ROAS had dropped to 4:1
As other reviewers have said, Marketer are great at taking your money.... but when it comes to delivering, it was appalling. It was even clear to our account manager that Marketer's negligence and bad management were responsible for damaging our business. No one else higher up in Marketer was willing to even acknowledge it, let alone apologise!
Be careful with these guys... great bells and whistles.... under the hood, another story entirely
ps... for those on the fence, you can also search Reddit for more customers sharing their experience with "Anyone tried Marketer.com AI ad tools?" which I wish I'd seen before signing up
***EDIT on 5th Jan 2026***
The reply from Marketer on 4th January 2025, claiming they have no record of us, is yet another testament to either the extent of their dishonesty or their complete dysfunction in what they offer.
Since writing this review, we were contacted multiple times by Marketer to have yet another meeting with the incentive of a refund, as they wanted us to revise this review.
@Tarik, just in case you really are that disorganised and disconnected from the company you founded, here are a couple of invoice numbers for you to look up on your system:
Invoice number CC8B9BD7-0001
Invoice number CC8B9BD7-0005
Working with your company caused us to incur severe losses. Your team destroyed the Google and Meta campaigns we had already established (before coming to Marketer), which your company assured us they could scale, while retaining our ROAS.
I've left this review as an honest account of our experience to help other business owners understand what can happen when tempted into signing up with Marketer. There are others also leaving similar feedback on Reddit.
Response from Marketer.comJan 4, 2026
Hi,
We’ve reviewed your claims in detail and can’t find any record of a business in our system that matches this experience - no billing, no onboarding history, no active or archived campaigns, and no internal handoffs between account managers.
If you do have verifiable details that suggest otherwise, we’re happy to review them — just reach out directly at [email protected].
Marketer.com is not run by an inexperienced or disorganized team. We work with hundreds of businesses, and help them scale profitably using a combination of automation and expert support.
All billing is transparent and controlled by the customer. Every client gets direct access to a dedicated team and escalation paths.
If this review was posted in error - or if it’s perhaps referring to a different company - we’d encourage a correction.
Wish you a great 2026!
– Tarik, Co-Founder
## Updated January 5th ##
Hi,
Thanks for updating your review.
Once I was able to match your review to an account, I looked into the details carefully. While I stand by the work and intent of the team, I also recognize the experience didn’t meet your expectations - and you've been issues a full refund.
That said, some of the original claims — especially those questioning our integrity and suggesting dishonesty — were serious. While I understand they may have come from frustration, they don’t reflect the reality of how we operate, or the standards we hold ourselves to. We care deeply about doing right by our customers.
Victor, my co-founder, also reached out to you directly, offering to support your brand entirely free through Q1, including compensating with free ad credit - not in an exchange, but because we believe in making things right when things don’t go to plan.
We take customer satisfaction seriously. This didn’t go the way either of us wanted, but I appreciate you taking the time to update your feedback - and I wish you and your business the best.
– Tarik, Co-Founder
BF
Bernadette F.
The app simply doesn’t work
The app simply doesn’t work. Zero customer support other than when signing up. They know how to take your money… that’s their primary focus.
Response from Marketer.comJan 4, 2026
Hi Bernadette,
Sorry to hear the experience didn’t meet expectations!
The app is used every day by hundreds of businesses to generate sales, and every customer has access to direct support, not just during signup. If something didn’t work as expected, we would’ve been glad to help.
If you believe there’s been a misunderstanding or something got missed, we’re happy to take a second look. Just reach out at [email protected].
– Tarik, Co-Founder
LC
Leo C.
Easy onboarding
Easy onboarding, helpful employees, and innovative products. Jacob from onboarding joined late calls with us to make sure we were set up properly and successful - Great customer support! Excited to see how the service and ads run now.
Response from Marketer.comOct 3, 2025
Hi Leo,
Thanks for the great feedback, and for the shoutout to Jacob! He’s one of those people who goes the extra mile without being asked, and we’re really glad to hear it made your onboarding experience a smooth one.
Excited to see how things unfold now that you’re up and running, we’ll be right here with you.
– Tarik, Co-Founder
PS
Paula S.
Great experience!!
The ease of setting up the campaigns and monitoring the portal was great. Not to mention the great follow-up and hand holding from their team! They took care of anything we needed and were super responsive!!!
Response from Marketer.comSep 27, 2025
Hi Paula,
Thanks so much for the kind words!
We’re really glad the campaign setup felt smooth and that our team was there with the support you needed. Responsiveness and follow-through are things we take seriously, and it’s great to hear they made a difference on your end.
Appreciate you being part of the journey with us.
– Tarik, Co-Founder
