Marcus by Goldman Sachs®Reviews of marcus.com

My husband opened a Marcus savings account specifically because of their advertised cash bonus promotion. He deposited the required amount within the stated promotional period and fully expected to qualify for the bonus. After waiting, he was informed that his account was somehow not enrolled in the promotion, despite meeting the deposit amount and timing requirements. When I contacted customer service, I found the experience extremely disappointing. Rather than working toward a reasonable resolution, representatives simply stated that the account was not enrolled and refused to honor the bonus. The most frustrating part is that he acted in good faith based on the promotion and met what I understood to be the key requirements. A customer-focused company would review the circumstances and make an effort to resolve the issue fairly. Instead, we felt dismissed and unsupported. If you’re considering Marcus for a promotional offer, I would strongly recommend keeping detailed records of every step and obtaining written confirmation that your account is enrolled before transferring funds. My experience has left me disappointed both with the handling of the promotion and with the overall customer service.

Goldman Sachs IS A SCAM!! Why does anyone trust these people? They took my $45k and now my account is locked. How can they just sleep at night? I tried to withdraw for my home but they keep saying pending pending pending. Its all a lie. Who even runs this site? Monsters. I was crying for three days straight because the support chat just ignores me or gives me bot answers. Why is the internet like this?! thought I lost everything. I had no choice but to use TawnyS wift Trust and actually got my crypto back into my wallet. It worked but the wait was pure torture. Dont go to Goldman Sachs they are frauds and will ruin your life. Absolute trash site.

While their app is fine, their customer service leaves a lot to be desired. Support ranges from incompetent to outright rude, but the biggest issue is the long delays before funds become available for transfer. I wouldn't recommend them unless you're only signing up for the bonus.

Can’t get my money when I needed it. Requested transfer. After a week, over 50k missing. Called had the right routing and account numbers, but blamed my bank. Never had a problem with my bank, but read reviews where this is an issue. Ridiculous!

A broker pretending to be a bank. I've had accounts at Marcus for 6 years, including Savings and CDs. Everything was fine for the first few years when they offered a competitive interest rate. Those days are gone. Now the best you can do is 3.40% when others are paying 4.20%. The final straw for me was when they dropped Quicken access earlier this year to save a few shekels. I have no use for a "bank" that doesn't allow me to connect to my accounts with personal finance software. When I asked to close my accounts, I got major blowback with questions like "why are you doing this" and "what are you going to do with the money". After two weeks of begging, they continue to refuse to close my accounts.

I tried to open a cd. When I tried to link my bank to Marcus it would say I needed to do it manually. I tried and tried. Their customer service people kept saying it would take a few days. After one week I gave up and had them delete my account. I tried E trade and got a better rate. It was set up and my bank linked to them in ten minutes. I’m so glad I left Goldman Sucks

Absolutely no customer service and each time you call expect to be on hold at 30 minutes. I had to add a beneficiary and after I was transferred 3 different times on hold forever, no one could assist me. They said couldn’t help I had to do online. The only problem it wouldn’t allow me to add a beneficiary on line. I had to close my account. A company with employees that can’t assist at all with issues regarding your account.

I had a CD with Marcus for a year and they always mailed my interest directly to my account transferred it perfectly no problems. The biggest problem I had is when the CD matured and I logged into my account both online and through the app my account had completely disappeared. There was no zero balance and a transaction history I'm talking about the entire account disappeared. Which means from the amount time the CD was closed to several days later when my bank received the money there is absolutely no trail of where that money went. Never heard of such an absurd thing. That will prohibit me from ever investing with them again.