Rob L.
Total waste of time.
We got my fiancé approved on Marcus Pay for a JetBlue flight but there's no way to actually use Marcus Pay to purchase. The site won't ever connect back to JetBlue, it just keeps asking us to do another application when we choose Marcus Pay to pay for the flight. That's not the real problem. We then called two different Marcus customer service numbers, on one, the recording stated "no one can help at this time" and disconnected us. On the other it went into a busy signal and we hung up. We wasted an hour, what terrible customer service and overall bad experience.




