Marcus by Goldman Sachs®Reviews of marcus.com

Marcus screwed the purchase of my home. I called to confirm they could wire money to my escrow bank and they said that they could only confirm on the day money was to be sent. On that day they rejected my wire and I could not close on the property. I will never do business with this company again.

I have some CD's accounts there. I'd previously phoned with some very basic questions about a current so-called "bonus" offering. As usual, I provided all of the requisite personal ID data. Then I asked the rep to access my accounts data. She did so. With that information directly on her screen, I first asked that she acknowledge the financial number I cited, the very one on her screen. The reply she was not able to"calculate" the total. Good grief. It did not require a calculator to add up the on screen numbers. The reason for my asking directly related to a forthcoming series of related questions bearing on the "bonus" offering, such seeking some simple verifying answers. Finally, I asked to speak to a supervisor. I was then put on hold for maybe 3-4 minutes. That rep then came back on line and asked if I'd wait another 5-10 minutes to be connected to a supervisor. At that point, I'd had enough and said to rep, thanks, but no, and I'll hang up now. Previous to the phone calls, and first occurring ovwer the last few days, SEVERAL times I tried to solicit the same desired information by means of accessing the bank's chat room. Only EVERY time I entered my text information, then clicked to transmit, the same message appeared. "Sent failed." Also, when some minutes ago I'd asked the aforesaid phone rep what the problem is with the supposedly 24-7 available chat room, the reply received was no such problems have been reported. You bet! Now today I tried that chat room again, and finally I was able to transmit the same as before questions, and then followed a series of replies, some notably at variance depending on which rep responded. However, when direct questions were again posed, each rep was only able to repeat certain Marcus Bank scripted answers. Ultimately, I discerned the need to really limit the scope and nature of my questions, the last limited to just two related ones. And one of the answers received? Totally at odds with the very text which appears in the FAQ section of the bank's website! On another topic, Marcus Bank would do well, as do some other financial institutions-- at least from the customer point of view-- to allow email exchanges. Among the useful advantages, the account holder would readily be able to have a written record of what discourse had actually transpired! In all, this outfit is long on hype about its alleged, but deemed missing superior customer service, but woefully short on actual delivery of it.

Beware stay away from them if you want access to your money after you deposit it. Firstly they take up to 3 days to do an ACH transfer to a major US Bank when the transfers are successful. But I struggled to get large transfers to my Chase account and needed the money urgently to buy a house. Phone calls were also unsuccessful and multiple transfers rejected. I finally had enough and closed my account

I have had CD's with Marcus for many years but now have reached the limit of my patience while trying to open a joint CD for the last 6 months. I have several existing joint CDs with them but have been unable to open a new joint CD online. Every time, after filling out the application form online I am being redirected to talk to an agent by phone. The agents seem to have had little or no training as they have led me around in circles so, after spending 1 hour with 2 different agents today my CD is still not opened. I am now putting my money into a local bank. Do not have the time or inclination to waste any more time with this bank.

Difficult to get funds back after CD closure requested. On the phone with Marcus for 90 minutes and still no resolution.

They allowed a hacker to get in my C D cash it out and transfer the money out to their account. I asked Marcus why they didn't do the 2 step verification process and they just said the hackers know how to go around it. Very bad online bank

I am having a horrible experience with getting some documents for my deceased mother. She passed away 7/2025 and the clerk of courts is requesting a copy of the beneficiary statement that shows me as a beneficiary. I was an authorized agent on her account and I am also the executor of the estate, contacted the documents unit @ Marcus on 11/5/25 to request the information and they stated that the requested documents would be sent on ~ 11/6/2025 and should take 7-10 business days.As of 11/18/25 still had not received the documents and called Marcus back and spoke with Freddy in the documents unit. He advised documents had not been sent and that a letter of testamentary that had already been provided. Spoke with Freddy and Deija. On 11/19/25 a “Victoria” from Marcus in TX left a message, returned her call on 11/20/25 and left message for “Victoria” with no call back or follow up to date. Would give a zero star if available.

Good luck dealing with them if you become an executor of an estate. They're devoid of any common sense. They take weeks to review documents then tell you you'll be getting the second check. A week later they call me and tell me I need to send them another notarized L8 form before they can issue the 2ond check. I mean WTF, my Father passes away, I'm the executor of his estate, and this is how I get treated? Shop around for better rates just to avoid them, if not, SET UP BENEFICIARIES ON EVERY ACCOUNT, but that's good advice with ANY bank. I'm QUITE underwhelmed with their service.