Marcus StoreReviews of marcus-store.com

I just would like to say the customer response was fast and extremely helpful when ever I had questions. I purchased the Harrington for $74.00, and let me say the quality was great, the stitching was tight, no loose threads or gaps. I am very particular with the clothing I buy, and I will not hesitate to buy from the Marcus Store in the future. Thanks.....Paul

The items I ordered were good bargains (jackets). They were well-packed and arrived within a reasonable time. The socks were a nice bonus.

These guys were great to deal with. Highly communicative and always helpful. Love my jacket too, of course, but the customer service sets them apart.

I ordered a product at the beginning of the new year... after multiple emails, I was told it was cancelled by their shipper due to an incorrect address ( complete Lie) I then was told the policy was a credit of a third of the price or a replacement product... tolerated the bullshit and said ill take a replacement...that never happened... after multiple emails and massive patience, I finally received another email - 20 plus emails now... saying a new product was shipped and I would receive shipping details shortly... still more BS. I have now escalated this to my credit card fraud department for a full refund... Trust me this company is a complete scam and has zero interest in doing legitimate business... DO NOT BUY FROM THIS SCAM COMPANY!!! you'll receive sincere (fake) emails from David (made-up name) will apologies and claims of the resolution, all false weak promises... Because of companies like this, returning to Amazon and local stores is the only way I will shop. I will never respond to an Instagram / Facebook advertisement again... it is all just rip-off companies with zero accountability. So disappointed... The order date was the beginning of January... now march 16th over 100$ was spent on nothing but emails..

I ordered a Harry Stone jacket, size XL. It was way too big, so I ordered a Large and went to the Marcus website to request a refund for the XL. I sent them a photo as requested and... nothing. No response. I called and left a message. No call back. I sent an email requesting a refund, and received no answer. Their customer service is horrible. By the way, the jacket is well made, but the sizes are confusing. The Large fit me in the shoulders and around the waist, but the sleeves were still too long. I had to spend another $65 to have them shortened. All in all, it was a bad experience. I'm glad I have the jacket, but I'll not order from them again.

Ordered a Harry Stone Jacket for a trip, they said 11-day delivery and it has now been 22 and has been in customs in Vancouver for 3 days. I should have done my homework on this company they reply very politely but nothing happens, they also with not return my money. Dont waste your time with them.

The lack of transparency in regards to shipping and delivery is unacceptable. What a disappointing experience.

Very good quality materials and fit. Color contrast was great to make the jacket stand out. So great quality, fit, and style.