Marcus StoreReviews of marcus-store.com

Great Jacket, it fits perfectly and very fast shipping considering it comes from the U K.

Problem #1 I purchased a jacket which I felt was quite nice however the size was too small. I wanted to exchange the Large for an X-Large even though all of my other jackets are Large and fit quite well. Problem # 2 There easy return policy was going to cost me $62.00 to return the $74.00 jacket. I was told that sometime in the future customers would not have to ship jackets to Italy. Yes, the country of Italy.

On two occasions, I have purchased clothing from Marcus (marcus-store.com) that has been much smaller than what you would expect based on the advertised size. Since when does an XL pant have a 30" waist measurement? The return process is essentially non-existent. They will tell you to mail it to their returns center in Puglia, Italy. The return postage will nearly exceed the purchase price of many clothing items. Attempts to deliver the returned items to their location failed, and the items were returned back to me. Now I am out both the purchase price and the return postage with no refund provided from Marcus store. One incorrectly sized track suit I can never wear cost me over $120, all things considered.

This company has disingenuous business practices. Ordered the Harrington jacket at a cost of about $70 and received what I could only describe as a piece of cheap garbage from China that is already falling apart. Contacted them to start a return, and as others have stated, they instructed me I would have to ship the item back to Italy to get a refund which is cost prohibitive. Stay as far away from this website as you can, and spend your hard earned money somewhere else. Lesson learned. I should have googled reviews before purchasing from them.

For anyone wondering what happens if you try to return an item to this seller: in my case, 4 attempts were made to deliver the return however it was "rejected by the recipient" each time, according to Poste Italien. When I informed the seller of this, no explanation was given, instead suggesting that I wait until the item was returned to me and they would process the refund. Given how suspicious this all seemed, I decided to ask for a refund from PayPal directly. A case was raised, and through PayPal, the seller stalled for another 10 days before again requesting that I send the item (which still hadn't returned to me) back to them at my expense, this time to a different address in Italy. I refused. It was a full month before I heard anything further, at which point PayPal decided in my favour and the refund was finally put through.

I have purchased 2 jackets and 3 shirts and my husband loves them all. I would say the shirts do run just a tad small so maybe size up.

I purchased the Jacket. What I received was a Chinese knockoff that wasn’t worth $5. The fabric was low low quality. The zipper didn’t work. I went to return it, which took multiple emails, and was told I was responsible for return postage to Italy from the USA. My cost would be $39.67US. I paid $65 for the Jacket. I didn’t return it. When I emailed them again to insist they pay for return postage for a defective product the emails were returned undeliverable!!!!!! Think is a scam/Fraud of the first magnitude.

I live in Texas and my order was accurate, arrived timely (nor like Amazon - but quickly), and my husband loved his jacket which fit great! Color was accurate to what was shown online. Would definitely order from here again.