MalaysiaairlinesReviews of malaysiaairlines.com

I have mixed feelings about my recent experience with Malaysia Airlines. I am giving 3 stars purely for the on-board staff and the captain, who got us home safely. The cabin crew were absolutely amazing—incredibly accommodating, helpful, and they truly went above and beyond to make our flight great. Unfortunately, our holiday was severely impacted by the ground operations and customer service. At the start of our trip, my son’s luggage was lost because it wasn't placed on our connecting flight. Because my son is neurodivergent, this stressful situation caused him to have a massive meltdown, which was heartbreaking and completely avoidable. I raised a formal complaint about this a week ago and have still not heard a single thing back. To make matters worse, when we were checking in to come home, the counter staff tried to charge us £210 (or equivalent currency) for being just 5kg over our weight limit. I explained to them that I had been trying for a week to purchase extra baggage allowance online, but their app and website were completely down. The staff showed zero understanding or flexibility regarding their own technical failures. While the staff in the air are an absolute credit to this airline, the ground staff, broken systems, and lack of customer support are deeply shocking.

I am very disappointed with the baggage handling service. I travelled on Malaysia Airlines from Sydney to Chennai via Kuala Lumpur (MH140/MH182), and my checked baggage did not arrive at my destination. The process of locating and reporting the missing baggage has been stressful and inconvenient. Passengers should not have to worry about whether their luggage will arrive with them after a long international journey. I would appreciate a prompt update on the location of my baggage and a quicker resolution process. I hope Malaysia Airlines improves its baggage handling and communication with affected passengers in the future.

Worst Enrich Programme - Redeem points but not fulfilled. Airline running a scam to reduce its liability on points.

Malaysian Airlines has NO toll free contact numbers, calling from Australia. Means you need to make an international call, while virtual contact sometimes can be frustrating. Anyway, Google still showing few free toll numbers available from Australia, if this is not correct airline SHOULD take it off. Ticket, only total carry on luggage available but total check-in luggage does not showing for an easy/quick check.

We almost died in our flight from Hong Kong to Kuala Lumpur. An old tire blew up during take off (luckily it did not happen during landing). Next flight pushed to 10 hours later. 75HKD (8 usd) vouchers were offered to us. They offer nothing besides stupid points nobody want to use. Fly with MH at your own risk - your life is worth 8usd to them.

Hi all, I recently traveled to Auckland and Sri Lanka via Malaysia Airlines, and unfortunately, I had a very disappointing experience. On both occasions, my baggage was damaged, with broken wheels. I lodged complaints twice, but I did not receive any response not even an apology which was quite frustrating. Additionally, although in-flight WiFi was advertised, the connection was extremely weak and not sufficient even to load basic social media platforms. Considering the high cost of the tickets, I expected a much better level of service. Overall, this experience was very disappointing, and I would not recommend this airline based on my experience.

No never again. I would not recommend stopping over at Kuala Lumpur international airport terminal 1 on level 3 arrivals at night time .... I had a really bad experience of staff where I all the unsafe and hardcore rude and aggressive staff work at night time. Staff on level clearly discriminated me.... I was sleeping in the Kuala lumpur international airport terminal 1 on level 3 and there were many many other travellers sleeping on the same level as myself. Several female and male and security came up to me whilst I was sleeping on the floor and demanded answers to their many questions and demanded to see my passport. They clearly targeted me because they are bullies and had nothing better to do during their shift at night .... bless the bullies must be very bored with their jobs and lives. These female and male staff and security staff have very poor communication skills are speak very hard and angry.... They make incredible hulk look and sound soft.

A flight attendant named Miss Drinetra in MH250 (Sydney - Kuala Lumpur) on 23 May 2026 was exemplary. i came into the flight late because the front desk didnt allow me in until I sorted my things properly out of the gate. When I came into the flight, Miss Drinetra and another male flight attendant helped me to store my cabin bags. I was sweating at that moment and feeling stress. Then, she offered me some water to help me cool off before the flight starts its journey. The quality of MAS cabin crew is just exceptional and exemplary. I will always choose Malaysia Airlines over other airlines.