MalaysiaairlinesReviews of malaysiaairlines.com

There is lots of bad experience with Malaysian airlines.I lost my luggage and break my briefcase. I wrote many letters and lots of proof since they didn’t solve the problem, they said refund $150 compensation received an email but don’t have any provision to collect the funds, briefcase itself more than $200 AU very hardly they give offer above amount with loss of goods and briefcases what is this Airline they are not keeping the standard, other issues booked ticket for next year now they sent an email flight cancelled, they booked ticket for unreliable long gap we need spend 3 days in Malaysia who is going to pay for that. Other issues jobs security so-many programs wedding due to this reason who is going to postpone the wedding, this airlines not thinking about the human values, flight cancelled from you, not passengers. So please you have to maintain human values. Thanks Mathew

I have written to Malaysian Airline for a medical issue that touched my family on July 30th after sending all the documents on august 1st I have no news.Since August 1st, I have been getting stringed along by Malaysia Airlines. I sent all the required documents on August 1st and called immediately after to confirm they had received everything. Since then, I’ve been calling every two days for an update, only to be given the runaround. On top of the pain of losing loved ones, I now have to deal with their sheer incompetence. A week ago, I requested a callback from a manager—I’ve received zero updates, not a single email, and not a single phone call. They owe me a refund on taxes and need to waive the penalties, yet I hear nothing back. The most important thing is that the customer service put the phone down when you call. Never book with this airline. All the reviews says the same thing.

Thumbs up to the cabin crew for flight MH2 from KL to London. Friendly, energetic and courteous throughout. Thank you for engagements and the joy on your faces...even it's in the middle ofnthe night

Disrespectful customer service that had no training and a terrible attitude, no flexibility, no focus on customers. A few days after buying I preferred to cancel, pay the penalty, than traveling with them. They could had waved the penalty, but sure they did not do it. The customer service dont understand simple requests, cannot help with alternatives, dont understand about their policies, have no idea of what redemption means, you ask one thing they answer something completely disconnected. They can only ask for more money and are proud of not offering flexibility that in fact they can do.

Honestly I wouldn’t even give a one star. The crew members were so mean and distrustful at times. I didn’t enjoy the food and neither the hospitality. I was feeling sick and I asked the crew to give some kind of citrus fruit or even a lemon. The crew sent me away with such a disgust face. I have been in flights with less facilities than this one, but never been treated this way. CEO of Malaysian airlines, please look for staff that are not racist.

I am writing this to highlight the completely unacceptable handling of my mishandled baggage claim by Malaysia Airlines. This matter began on 3 July 2026, and to date I have received 12 separate emails from your customer relations team – every single one apologising for delays, promising to “escalate”, “prioritise” and “expedite” my agreed £60 compensation payment, yet still no money has reached me. The latest email today (10 August 2026) is exactly the same as all the others: vague assurances that my case is “urgent” and “being worked on”, but no firm payment date, no confirmation of when funds will be sent, and no real explanation for why a simple agreed payment has taken more than 5 weeks to process. It is deeply frustrating that after accepting liability and agreeing the compensation amount, your team can send endless apologies but cannot complete the actual payment. This is not about the £60 – it is about basic competence, keeping your word, and treating customers with respect. Every email feels like a stalling tactic, and it is clear no one is taking real accountability to resolve this. I have been patient, but after 12 empty responses and weeks of waiting, I am now forced to take this further via official complaint channels. I truly hope Malaysia Airlines will step up and pay what is owed, rather than forcing customers to escalate every single small matter to get a result.

Went business class Food would be better in a prison They just don't care Over priced no service Saigon to kl

I recently travelled to Thailand from Malé via Malaysian Airlines, and it was not a pleasant experience. All 4 of the flights I took were Boeing 737s. The seats were ok, nothing special but they need you to bring your own device for inflight entertainment and I found the WiFi service unsatisfactory. The food was nothing special and overall the flights were very dull. I wouldn’t prefer to travel in this airline ever again, nor would I recommend it to anyone. Felt better traveling in low cost budget airlines tbh.